ANAS ARJAWI

• Strategically Drive Revenue Growth:

Achieved a remarkable 26% year-over-year increase in top-line revenue while reducing bottom-line costs by 18% compared to the previous year.

• Optimize Pricing and Inventory Management:

Developed pricing strategies, managed inventory effectively, and ensured rate parity to maximize revenue opportunities.

• Revenue Analysis and Forecasting:

Analyzed revenue performance comprehensively, forecasted revenue, and managed budgets efficiently.

• Enhance Revenue Channels:

Managed distribution channels to maximize revenue potential and implemented revenue management policies and procedures for optimum results.

• Cross-Functional Collaboration:

Led cross-functional teams, conducted competitive analyses for market insights, and coordinated interdepartmental communication for seamless operations.

• Guest Satisfaction and Service Quality:

Enhanced guest satisfaction through seamless experiences, promptly resolving complaints professionally, and maintaining high service quality standards.

• Staff Development and Operational Efficiency:

Designed and executed staff training programs, enforced streamlined SOPs, and identified opportunities to improve operational efficiency continuously.

• Effective Team Management:

Led administrative staff, managed resources and budgets efficiently, and recruited and trained high-performing employees to meet KPI targets consistently.

• Maximised revenue opportunities through upselling and cross-selling.
• Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
• Updated internal systems with accurate, current data to maintain analysis integrity.
• Drove sales activity to deliver against revenue and marketing objectives.
• Identified risks and opportunities to add revenue value to company performance.
• Predicted and interpreted consumer trends to improve product offerings.
• Wrote engaging, entertaining and informative media scripts for different uses.
• Monitored commercial performance to improve forecasting and budget strategy.
• Networked with media and PR professionals to build campaign reach.
• Evaluated pricing against rival firms to maximise revenue whilst remaining competitive.
• Developed marketing plans to support department strategies.
• Conducted market research to understand customer base and enhance products.
• Educated teams on sales and marketing best practices to grow profits.
• Set and implemented pricing to drive performance and return on investment.
• Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
• Managed multi-channel advertising campaigns to support sales objectives.
• Advised clients on optimum mix of products and distribution channels for greatest success.

• Conducted calls professionally and politely to maintain excellent service standards.
• Communicated reservation confirmations to guests via post and email.
• Dealt with high-volume calls and emails competently to meet service targets.
• Completed bookings and reservation amendments using hospitality property management software.
• Acted as first point of contact for customers to resolve potential issues with reservations.
• Processed payments and online bookings with zero error.
• Recommended hotel packages and initiatives to customers for increased business profits.
• Negotiated corporate reservation rates to meet client budget requirements.
• Upsold guest experiences to maximise average booking value.
• Maximised occupancy rates by optimising reservation and housekeeping processes.
• Handled customer complaints calmly and professionally to maintain hotel reputation.

• Led by example, embodying positive work ethic and motivating staff for peak performance.
• Managed customer service interactions, addressing concerns and preserving positive experiences.
• Handled guest complaints to protect brand reputation.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Directed staff schedules and rosters, optimising workforce efficiency.
• Oversaw inventory and stock management, optimising levels for operational continuity.
• Stored cash floats and delivered secure banking procedures.