A data analyst with expertise in Python, SQL, Excel, Power BI, and Tableau. Experienced in data collection, interpretation, visualization, automation, and reporting. Skilled in delivering C-level insights and recommendations, creating interactive dashboards, and implementing technical solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior FinTech Specialist
HungerStation
08.2023 - Current
Dashboard for different projects that covers all insights, measuring, KPIs, and comprehensive
Provide Technical solutions and tools using Python that help improve and facilitate work
Big data analysis
APIs
Vendor financing project
Marketing Campaigns
Co-Brand project
SFTB server project with Banks
C-level reports
Automation using Python
Delivery fees
Adhocs
Data Analyst
Huawei (Project In STC Head office)
01.2022 - 04.2023
STC Managed Services project to monitor, analyze, and report user experience of more than 20 million customers
Collect & Interpret data from multiple Databases using SQL Queries to analyze results for reporting
Automation
Create enterprise data visualization by delivering visualization-based solutions using Tableau and Power BI
Create, Optimize, Automate SQL scripts
Analyze Customer Experience in key business growth segments: Social Media Apps, Gaming, and Video Streaming
Monitoring KPIs and KQIs and reporting the issue to concerned team
C-level reporting and recommendations to improve customer experience
Interactive customer level dashboards with business insights
Inbound and outbound roamers study
Gaming Experience KQIs and insights
OTT Apps Experience Traffic, Users, Throughput reports
VoIP Insights for Fixed and Mobile Networks
Customer Complaints analysis (Technical, Financial, and Network Complaints)
Collaborated with business and sales teams to deliver optimize customer experience
Reporting And Analysis
National Water Company -Tamheer
06.2021 - 12.2021
Providing daily, weekly, and monthly reports to Higher management
Create a dashboard to monitor department performance
Prepare follow-up excel template to save time for the employees
Coop Training
Banque Saudi Fransi
09.2020 - 02.2021
Responsible for points of sale and e-commerce requests
Provide strong reporting and analytical information that supports the team and facilitates the work process.