Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Turki Alharthi

Makkah,(Open to relocation on domestic level)

Summary

Hospitality professional with 3 years of experience in operations and guest relations, combined with an engineering background. Skilled in front office management, VIP services, and complaint resolution. Leverages technical and problem-solving skills to enhance guest satisfaction and operational efficiency. Proficient in hotel systems like Opera PMS and cross-functional team coordination.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Guest relations Supervisor

Mövenpick Hotel & Residences Hajar Tower Makkah
Makkah, Mecca Region
01.2025 - Current
  • Supervised daily front desk and guest relations operations to ensure seamless guest experiences.
  • Handled guest complaints and resolved issues promptly, maintaining high service recovery standards.
  • Managed VIP arrivals and special guest requests, ensuring personalized attention and satisfaction.
  • Prepared daily shift reports, escalated issues to management, and maintained accurate guest logs.
  • Trained new staff members for improved customer service delivery.
  • Coordinated with housekeeping and maintenance teams for timely room readiness.

Front office supervisor

Movenpick hotel
Makkah, Saudi Arabia
01.2022 - Current
  • Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
  • Responded to guest questions and enquiries, using hotel and local area knowledge to provide helpful recommendations.
  • Generated reports and feedback for presentation to general manager.
  • Improved and increased efficiency of future service by collecting and inputting relevant guest data onto booking system.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.

Retail Salesman

Almusbah group
Makkah, Saudi Arabia
04.2017 - 09.2017
  • Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Bachelor of Engineering - Computer Engineering

Kyung Hee University
South Korea

Skills

  • Enthusiastic communicator
  • Customer service
  • Microsoft Office
  • Calm under pressure
  • Bilingual (Arabic and English)
  • Team supervision
  • Room inventory management
  • Guest relations operations
  • Guest complaint management
  • Opera PMS

Languages

Arabic
Native language
English
Master or proficient
C2
Arabic
Native

Certification

  • Executive Development for Tourism and Hospitality.
  • IELTS score 6 2023.
  • Advanced English 2019.
  • Hospitality Experience Program by Les Roches.


Timeline

Guest relations Supervisor

Mövenpick Hotel & Residences Hajar Tower Makkah
01.2025 - Current

Front office supervisor

Movenpick hotel
01.2022 - Current

Retail Salesman

Almusbah group
04.2017 - 09.2017

Bachelor of Engineering - Computer Engineering

Kyung Hee University

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Turki Alharthi