Summary
Overview
Work History
Education
Skills
COURSES & CERTIFICATIONS
Languages
Timeline
Generic

Anas Saleh Basalamah

RIYADH

Summary

Hardworking and passionate job seeker with strong technical skills. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

CEx Analyst

Huawei
01.2022 - Current
  • Stc Managed Services project to monitor, analyze, and report user experience of more than 20 million customers
  • Collect & Interpret data from multiple Databases using SQL Queries to analyze results for reporting - Automation - Create enterprise data visualization by delivering visualization-based solutions using Tableau and Power BI - Create, Optimize, Automate SQL scripts - Analyze Customer Experience in key business growth segments: Social Media Apps, Gaming, and Video Streaming
  • Monitoring KPIs and KQIs and report the issue to concerned team - Used SmartCare big data suite based on Hadoop
  • C-level reporting and recommendations to improve customer experience
  • Interactive customer level dashboards with business insights
  • Inbound and outbound roamers study
  • Gaming Experience KQIs and insights
  • OTT Apps Experience Traffic, Users, Throughput reports
  • VoIP Insights for Fixed and Mobile Networks
  • Customer Complaints analysis (Technical, Financial, and Network Complaints)
  • Managed strong KPI’s for Performance critical customers under SLA (Service Level Agreement)
  • Collaborated with business and sales teams to deliver to optimize customer experience resulting in improved customer experience index
  • PoD submission to the customer.

Reporting And Analysis

National Water Company
06.2021 - 12.2021
  • Providing daily, weekly, and monthly reports to Higher management
  • Create a dashboard to monitor department performance
  • prepare follow up excel template to save time for the employees

• Coop Training

Banque Saudi Fransi
09.2020 - 02.2021
  • Responsible for points of sale and e-commerce requests
  • Provide strong reporting and analytical information that support the team and facilitate the work process.

Education

Bachelor's - Management Information Systems

King Saud University
05.2021

Skills

  • Data analysis
  • Automation
  • Python
  • Advance Excel
  • Microsoft PowerPoint
  • Dashboards (Power BI, Tableau)
  • SQL
  • Technical Support

COURSES & CERTIFICATIONS

  • Data Analyst Nanodegree Nov to Present
  • Business Analytics Nanodegree Oct to Dec 2020.
  • Applied Data Science with Python Oct 2022.
  • Entry Certificate Professional Project Management (PMP) Oct 2020.
  • Entry Certificate in Business Analysis (ECBA) Exam Preparation, Bakkah June 2020.
  • MISK Fellowship and Traineeship Future Path Program Jan to Mar 2020.

Languages

Arabic
Native language
English
Beginner
A1

Timeline

CEx Analyst

Huawei
01.2022 - Current

Reporting And Analysis

National Water Company
06.2021 - 12.2021

• Coop Training

Banque Saudi Fransi
09.2020 - 02.2021

Bachelor's - Management Information Systems

King Saud University

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Anas Saleh Basalamah