Anastasiia Dogovich

• Deliver personalised service to guests with special needs or requests, ensuring a smooth experience
• Provide local area information to enhance guest stays
• Resolve guest queries efficiently, supporting high satisfaction levels
• Collaborate with team members to improve guest service efficiency
• Coordinate with Housekeeping to ensure room readiness prior to arrival
• Assist guests with luggage and direct them to hotel facilities
• Maintain high standards of service and a professional, welcoming first impression
• Manage daily guest relations administration and communications
• Monitor guest amenities and coordinate welcome and welcome-back arrangements
• Arrange greeting cards and cake deliveries, ensuring timely and personalised service

• Hired and trained the host team to deliver smooth and professional guests’ experience
• Oversaw restaurant front desk operations, training the team to deliver excellence in service with accuracy and professionalism
• Trained the team in guest complaint handling, turning service recovery into opportunities for repeat business
• Coordinated large and high-profile bookings, including VIP and royal guests, managing deposits and special requests with discretion
• Maximised restaurant capacity by optimising reservations and table allocation
• Played a key role in the pre-opening phase, establishing reservation systems, operational procedures and service standards
• Developed training materials and supported team readiness for opening, ensuring consistency in delivery
• Contributed to guest experience design and continuous enhancement of service quality

Special Projects (in addition to my primary role)

NEOM Mass Hiring Project – Job Fairs in Dubai, Riyadh, Jeddah and Europe

• Represented NEOM at international job fairs
• Reviewed and screened candidate CVs
• Shortlisted candidates and conducted or coordinated interviews
• Coordinated offer letters in collaboration with HR
• Worked closely with HR to monitor hiring needs
• Supported candidates throughout the onboarding process

Subject Matter Expert – Reception & Reservations, Sindalah (NEOM)

• Part of a selected group of 14 subject matter experts contributing to the development of the F&B concepts, with a focus on guest experience, reception and reservations
• Created policies and operational standards for Reception & Reservations
• Participated in the selection and testing of the reservation system
• Contributed to the Central Reservation concept, including structure, workflows and team roles
• Designed the full guest journey from booking to departure, with a focus on luxury and personalisation
• Supported UHNW guest experience, ensuring privacy, efficiency and attention to detail
• Contributed to the staff journey between staff village and island
• Supported uniform concept development, including design, fabric selection and supplier coordination
• Ensured uniforms aligned with luxury brand standards, functionality and environmental conditions
• Developed training materials and onboarding structure for the arrivals reception desk and reservations teams

• Supervised and supported host and reservations teams during service, ensuring smooth and organised floor operations
• Trained and guided the team on procedures, service standards and guest interaction
• Monitored team performance during service, providing feedback and direction
• Optimised restaurant reservations and table allocation to maximise capacity and flow of service
• Managed reservations and reporting across daily, weekly and monthly tracking
• Maintained a positive and supportive team environment, leading by example on the floor
• Resolved operational issues during service, ensuring a consistently high standard of guest experience

• Maintained a clean and organised reception area, ensuring a professional and welcoming environment
• Provided guests with directions and general assistance
• Corresponded with clients via email and telephone
• Maintained confidentiality of client and company information
• Welcomed guests and escorted them to their table
• Anticipated guests’ needs by reading body language and behavioural cues
• Contacted guests to reconfirm reservations

• Participated in fashion shows, exhibitions and commercial shoots, including Arab Asia Fashion Week
• Worked on catalogue shoots, commercial video advertising and media productions
• Collaborated with designers on shoots for local abaya brands
• Worked as a make-up model for artists at industry exhibitions
• Represented brands as a hostess at major events, including Gitex, Arab Health, Formula 1 and Dubai World Trade Centre exhibitions
• Worked at high-profile venues and events, including ADNEC Abu Dhabi, Atlantis and Grand Hyatt Ramadan tents