- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Team Sports
- Food Tourism
- Backpacking and Hiking
- Adventure Travel
Andrew Ey
Tanunda
Summary
Dynamic leader with a proven track record at Barossa Valley Toyota, enhancing operational efficiency and customer satisfaction through innovative service processes and effective staff training. Skilled in health and safety compliance and relationship building, achieved significant improvements in retention rates and productivity without compromising on quality or safety standards.
Fixed operations professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability in meeting changing needs. Skilled in managing service departments, driving performance, and enhancing customer satisfaction.
Overview
25
25
years of professional experience
Work History
Fixed Operations Manager
Barossa Valley Toyota
12.2023 - Current
- Negotiated favorable contracts with suppliers to secure competitive pricing on parts and equipment purchases.
- Ensured compliance with industry regulations, safety standards, and company policies at all times.
- Improved customer satisfaction by implementing efficient service processes and staff training programs.
- Maintained open lines of communication with manufacturers regarding technical updates, recalls, or other relevant information affecting dealership operations or customers'' vehicles.
- Assisted in recruiting, hiring and training of team members.
Parts Manager
Barossa Valley Toyota
01.2010 - 12.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Parts Interpreter
Barossa Valley Toyota
09.2002 - 12.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Apprentice Parts Interpreter
Barossa Valley Toyota
09.1999 - 09.2002
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Learned wide range of simple and complex techniques from on-the-job training.
Education
No Degree - Certificate III in Automotive - Parts Interpreting
Douglas Mawson Institute - Tafe SA
Croydon, SASkills
- Operational efficiency
- Staff training and development
- Health and safety compliance
- Scheduling and coordination
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Relationship building
- Customer service
Interests
Timeline
Fixed Operations Manager
Barossa Valley Toyota
12.2023 - Current
Parts Manager
Barossa Valley Toyota
01.2010 - 12.2023
Parts Interpreter
Barossa Valley Toyota
09.2002 - 12.2009
Apprentice Parts Interpreter
Barossa Valley Toyota
09.1999 - 09.2002
No Degree - Certificate III in Automotive - Parts Interpreting
Douglas Mawson Institute - Tafe SA
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