Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Andrew Gillard

19 HAMMOND COURT GOLDEN GROVE

Summary

Dynamic leader with a proven track record at Chairmaster Australia PTY LTD, excelling in strategic planning and relationship building. Successfully developed high-performing teams, enhancing employee engagement and retention. Expert in budget management, driving financial stability while fostering a culture of continuous improvement and innovation.

Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.

Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

2023
2023
years of professional experience

Work History

Director Sole Business Owner

Chairmaster Australia PTY LTD
06.2014 - 01.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.

National Sales Manager

Bodytastic Austalia PTY LTD
02.2013 - 12.2016
  • Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
  • Attended events, training seminars, and manufacturer product showcases.
  • Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
  • Met with customers to give sales presentations, negotiate contracts and promote services.
  • Delivered comprehensive sales presentations, showcasing the company''s products and services to secure new business contracts.
  • Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
  • Liaised with marketing and product development departments to maintain brand consistency.
  • Established strong partnerships with channel partners for seamless distribution of products across various regions.

National Product and Sales Manager

The Fitness Generation Pty Ltd
01.2001 - 03.2013
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Victorian Account Manager Sales and Operations

The Fitness Generation Pty Ltd
01.1999 - 01.2001
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

National Sales and Operations Manager Footwear Dep

Kmart Australia Pty Ltd
02.1997 - 02.1999
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Oversee mange 164 stores Footwear Department Kmart Australia
  • Implementation of store designs merchandising strategies and stock control in conjunction with Head Office buying group
  • Report to Senior Director's of the Coles Myer Group Pty Ltd Sales and trading profit budgets and outcomes
  • 18 years Service with Coles Myer Group

Victorian State Manager Footwear Deartment

Kmart Australia
01.1995 - 01.1997
  • Increased customer satisfaction levels by implementing targeted service improvement programs.
  • Managed a team of sales representatives, providing guidance and support for their professional growth.
  • Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
  • Boosted sales through successful marketing and service optimization strategies.
  • Training and Staff standards and operation expectations in the footwear Department to over 200 new staff members
  • Implement and National Footwear Sales and operation Manual to the business of Coles /Myer Pty Ltd
  • Managing 34 Kmart Stores throughout Victoria
  • Supported the successful launch of new products by coordinating marketing campaigns and promotional events across the region.
  • Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.

Footwear Area Supervisor Kmart Footwaer

Kiftdisco Pty Ltd Licencee
02.1993 - 11.1995
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Meet all operational and sales targets for 13 Stores Footwear Department Western Suburbs and report to State Manager
  • Manage all 13 Footwear Mangers and staff
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.

Footwear Department Manager Kmart Burwood

Kiftdisco Pty Ltd
1990 - 02.1993
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Improved store efficiency by optimizing schedules, allocating resources, and delegating tasks strategically.
  • Implemented promotional campaigns in accordance with corporate guidelines to drive revenue growth.
  • Streamlined processes for returns and exchanges, simplifying the customer experience while maintaining compliance with store policies.
  • Meet and exceed Sales and Profit targets set by Head Office
  • Report to Area Supervisor
  • Number one store for trading and sales in Footwear Australia

Footwear Department Manager Greensbourgh

Kiftdisco Pty Ltd
01.1987 - 12.1990
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained a visually appealing store environment by executing regular floor sets and updates according to seasonal trends.
  • Implemented promotional campaigns in accordance with corporate guidelines to drive revenue growth.
  • Analyzed sales data to identify opportunities for improvement and develop targeted action plans.
  • First Managed store since transfer from Adelaide to further career
  • Introduce a new standard of presentation and retail merchandising to this region

Shop Assistant Trainee Manager Footwear Departmen

Kmart Firle Kiftdisco Pty Ltd
01.1981 - 01.1987
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.

Education

High School Diploma -

Morialta High School
Adelaide, SA

MBA -

Australian Institute of Business And Retail Management
Melbourne, VIC
01-2003

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management
  • Budget management
  • Budget control
  • Goal setting
  • Organizational development
  • Staff management
  • Employee development
  • Project coordination
  • Strategies and goals
  • Creativity and innovation
  • Team management
  • Project management

Interests

Sport Australian Rules

Norwood Football Club Under 19 Captain Reserves Footballer

Professional Sprinter Bay Sheffield, Stawell Gift Participant

Melbourne Football Diamond Valley League Montmerency Football Club

Cricket Club Cricketer Payneham Sporting Club


Timeline

Director Sole Business Owner

Chairmaster Australia PTY LTD
06.2014 - 01.2023

National Sales Manager

Bodytastic Austalia PTY LTD
02.2013 - 12.2016

National Product and Sales Manager

The Fitness Generation Pty Ltd
01.2001 - 03.2013

Victorian Account Manager Sales and Operations

The Fitness Generation Pty Ltd
01.1999 - 01.2001

National Sales and Operations Manager Footwear Dep

Kmart Australia Pty Ltd
02.1997 - 02.1999

Victorian State Manager Footwear Deartment

Kmart Australia
01.1995 - 01.1997

Footwear Area Supervisor Kmart Footwaer

Kiftdisco Pty Ltd Licencee
02.1993 - 11.1995

Footwear Department Manager Greensbourgh

Kiftdisco Pty Ltd
01.1987 - 12.1990

Shop Assistant Trainee Manager Footwear Departmen

Kmart Firle Kiftdisco Pty Ltd
01.1981 - 01.1987

Footwear Department Manager Kmart Burwood

Kiftdisco Pty Ltd
1990 - 02.1993

High School Diploma -

Morialta High School

MBA -

Australian Institute of Business And Retail Management

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Andrew Gillard