Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANEEB AFZAL

Customer Experience Consultant
Jeddah

Summary

Looking forward for a challenging career in an esteemed organization and to apply my knowledge and be a part of the team that dynamically works for the growth and development of the organization.

Overview

14
14
years of professional experience

Work History

Customer Experience Consultant

Zahid Travel Group Corporate, Sanofi Implant, & RCU, Royal Commission of Al Ula
Jeddah
11.2022 - Current

· Manage the travel needs for Sanofi Group VPs & Employees.

· Manage the travel needs for RCU (Royal Commission Of Al Ula)

· Responsible for Domestic and International travel booking including Car, Limo and hotels.

· Issuing international & domestic flight tickets.

· Cruise Bookings.

· Make travel reservations for all other corporate business travelers.

· Manages and maintains policies and procedures for Zahid Travel Group.

· Group Bookings.

· Maintaining sales and achieving targets.

· Negotiating prices with different hotels (domestic & International) for Bookings & tours packages.

· Selling Tours packages & in retail and to corporate clients.

· Issue Invoices for all types of sales.

· Managing different accounts.

Customer Experience Consultant

Zahid Travel Group, Al Nahdi Group Implant
Jeddah
02.2020 - 10.2022
  • Manage the travel needs for Al Nahdi Group family members & board of directors & VP’s & Employees
  • Responsible for Domestic and International travel booking including Car, Limo and hotels
  • Issuing international & domestic flight tickets
  • Cruise Bookings
  • Make travel reservations for all other corporate business travelers
  • Manages and maintains policies and procedures for Zahid Travel Group
  • Group Bookings
  • Maintaining sales and achieving targets
  • Negotiating prices with different hotels (domestic & International) for Bookings & tours packages
  • Selling Tours packages & in retail and to corporate clients
  • Issue Invoices for all types of sales
  • Managing different accounts.

Customer Experience Consultant

Zahid Travel Group, Tamer Group Implant
Jeddah
02.2014 - 12.2020
  • Manage the travel needs for Tamer Group family members & board of directors & Employees
  • Responsible for Domestic and International travel booking including Car, Limo and hotels
  • Manage the private jet for VIP families by coordinating with premium department in case of special needs
  • Issuing international & domestic flight tickets
  • Make travel reservations for all other corporate business travelers
  • Manages and maintains policies and procedures for Zahid Travel Group
  • Group Bookings
  • Maintaining sales and achieving targets
  • Negotiating prices with different hotels (domestic & International) for bookings & tours packages
  • Selling Tours packages & in retail and to corporate clients
  • Issue Invoices for all types of sales
  • Managing different accounts.

Customer Experience Consultant

Zahid Travel Group, Mohamdiya Plaza
Jeddah
11.2008 - 01.2014
  • Serve clients in person, on the telephone and by email
  • Respond to all calls quickly, professionally, and courteously
  • Discuss clients’ requirements and provide advice on worldwide destinations, Tours, accommodation & flights
  • Providing travel information to clients
  • Booking hotel
  • Arrange ground transportation i.e., Limo service & Airport pick-up
  • Issue online ticket, if necessary
  • Issue Documentation
  • Preparing Travel Orders
  • Preparing quotations
  • Maintaining sales and achieving targets
  • Negotiating prices with different hotels (domestic & International) for bookings & tours packages
  • Selling Tours packages & in retail and to corporate clients
  • Issue Invoices for all types of sales
  • Managing different accounts.

Education

Bachelor of Commerce – B.com -

Punjab College of Commerce

Software Proficiency Operating Systems Windows 10 Packages Ms-Office -

Software

Hotel Booking

Skills

    Multitasking Abilities

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Timeline

Customer Experience Consultant

Zahid Travel Group Corporate, Sanofi Implant, & RCU, Royal Commission of Al Ula
11.2022 - Current

Customer Experience Consultant

Zahid Travel Group, Al Nahdi Group Implant
02.2020 - 10.2022

Customer Experience Consultant

Zahid Travel Group, Tamer Group Implant
02.2014 - 12.2020

Customer Experience Consultant

Zahid Travel Group, Mohamdiya Plaza
11.2008 - 01.2014

Bachelor of Commerce – B.com -

Punjab College of Commerce

Software Proficiency Operating Systems Windows 10 Packages Ms-Office -

Software

Hotel Booking
ANEEB AFZALCustomer Experience Consultant