Driven professional with strategic mindset, capable of leading IT teams and managing complex projects. Strong background in IT infrastructure and cybersecurity, combined with excellent leadership and communication skills. Committed to driving technological innovation and enhancing organisational efficiency.
Overview
15
15
years of professional experience
Work history
IT Head
Al Raya International Medical Complex
Al Qatif
2024.12 - 2026.05
Enhanced system efficiency by implementing new software solutions.
Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout the organisation's operation hours.
Updated legacy systems, reducing maintenance costs significantly while improving reliability and efficiency.
Devised customised IT solutions based on departmental needs, enhancing operational effectiveness across the board.
Coordinated team efforts for successful project completion within deadlines.
Managed software licensing agreements; ensured compliance with regulations.
Implemented comprehensive disaster recovery plan, resulting in minimal disruption during outages.
Trained staff members in new technologies, enhancing overall technical proficiency.
Negotiated cost-efficient prices with vendors for new systems and services.
Analysed system and software requirements to meet operational needs.
IT Specialist
Middle East Hospital
Bahrain
2021.06 - 2024.11
Deployment of Hardware & Installation of Operating Systems and Configuration of Desktop PCs to connect to Network Domain.
Installation of Applications like MS Office, Adobe Acrobat, Browsers and necessary applications for Users to do their daily tasks.
Takes Appropriate back-ups before formatting the Desktops in-case of re-installation of Operating Systems.
Installation of Drivers & Hardware like Network Laser Printers, ID Card Printers, Label Printers, Barcode Readers, CPR Reader & Finger Print Readers to appropriate area.
Responsible for administering the operation of the following equipment deployed at the Hospital.
Desktop PCs, Printers and Barcode Readers
Management and Maintenance of Hospital website.
Installation of necessary applications & drivers for the above said hardware to comply with the HIS Application.
The Concern Hospital Information System (HIS) Modules specific to their work should be installed in the department and necessary configuration should be made.
Provide Training to users for their concerned HIS Modules in various department.
Checking of the version of applications periodically to update with the latest versions. Test run has to be done after the update to make sure the update is running correctly. If there are any issues with the new update, revoke back to the previous version of the application.
Involves in creation of user and operations documentation.
Participates in resolution of problems, trains & directs activities of Users.
Respond to trouble calls submitted activities communicated thru telephone. Follow up on problems and provide status to users, online documentation of all problem with status marking.
Software Support Engineer
Tech Tunes IT Solutions
Bahrain
2019.06 - 2021.06
Diagnosing and solving hardware or software faults
Software Support for Restaurant and Retail Point of Sale System
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Scripting and Firing Queries and Procedures, backing up and Restore of Database in SQL server
Reviewing/resolving backup issues in SQL
Monitoring and maintaining computer systems and networks
LAN Technology - Ethernet, WLAN
Installation and troubleshooting windows 2008 ACTIVE DIRECTORY SERVICES.
Support Engineer
Xeten System & Solutions Pvt Ltd
Thrissur
2017.04 - 2019.06
Dubai Based ERP (Odoo) Company (Linux Based).
Management Information System Coordinator
Sarva Shiksha Abhiyan – Tirur
Tirur
2014.07 - 2017.03
Three year and Three-Month experience.
Network Administrator
Logic Software Solutions
Calicut
2011.08 - 2014.06
Two year and four-month experience.
Education
BSc - Computer Science
Calicut University
Kerala, India
MSc - Computer Science
Bharathidasan University
Tamilnadu, India
Skills
MCITP, CCNA, MS OFFICE
Software Testing
Windows 2008,2003,2012, 2014 Servers
Windows 7,Vista,Xp and Windows 10, Windows 11
Installation and troubleshooting windows 2008, 2014 Active Directory Services
IT infrastructure planning
VMware
Languages Known
English
Advanced
Malayalam
Native
Hindi
Elementary
Arabic
Beginner
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.