Anees Showlag
Jeddah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Background in Information Technology with 10 years of experience in system administration. Progressive experience marked by continuous contributions above and beyond requirements.
Overview
16
16
years of professional experience
13
13
Certifications
2
2
Languages
Work History
ICT Senior Engineer
King Abdullah Medical City
8 2015 - Current
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Conducted regular maintenance on VoIP systems, ensuring optimal operation and minimizing downtime.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
- Presented application solutions to address unique business challenges, increasing overall efficiency.
- Evaluated emerging technologies to determine their potential benefits for the organization, making informed recommendations for adoption as needed.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
IT Engineer
Libatel L.L.C
03.2014 - 08.2015
- Identified and corrected system faults to minimize operational system downtime.
- Designed and implemented system security and data assurance.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Designed, installed and maintained organization's telephony network.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
School Coordinator
Concorde International
09.2008 - 07.2012
- Implemented data tracking systems to monitor student progress and identify areas requiring additional support or resources.
- Coordinated logistics for special events such as guest speakers, panels, and workshops to enrich the campus community.
- Optimized resource utilization by carefully managing inventory of supplies, equipment, and materials needed for program activities.
- Coordinated program and committee meetings of faculty, students and community members.
- Assisted in the planning and execution of orientation programs for new students, ensuring a smooth transition into college life.
Education
Bachelor of Science - Computer Forensics
University of Bedfordshire
Untied Kingdom 2010.09 - 2013.10
Diploma - European And International Business
Concorde International
United Kingdom 2008.01 - 2010.07
Skills
Avaya CM Administration
Avaya SMGR Administration
Avaya SBC Administration
Microsoft Office
Time Management
Organizational Skills
Problem-solving aptitude
Data Entry
Research
Office Administration
Risk Management
Certification
System Analysis and Design
Accomplishments
- Voice over for King Abdullah Medical City’s IVR system (English Version) - Recorded 3000+ reading materiales
- Promoted to senior engineer in 2020
- Head engineer for the Unified Call Center Project
Timeline
Information Systems and Business Processes
12-2023
Managment Information Systems
12-2023
IoT Communication Technologies
12-2023
Understanding and Troubleshooting SIP
12-2023
System Analysis and Design
12-2022
Penetration Testing Engineer
12-2022
IoT and Promising Opportunities
03-2022
Web Application Development
03-2022
Installation, Storage, and Compute with Windows Server 2016
10-2019
Identity with Windows Server 2016
10-2019
Securing Windows Server 2016
10-2019
Advanced Google Analytics
09-2019
Amazon Web Service (AWS) Cloud Practitioner
08-2018
IT Engineer
Libatel L.L.C
03.2014 - 08.2015
School Coordinator
Concorde International
09.2008 - 07.2012
ICT Senior Engineer
King Abdullah Medical City
8 2015 - Current
Bachelor of Science - Computer Forensics
University of Bedfordshire
2010.09 - 2013.10
Diploma - European And International Business
Concorde International
2008.01 - 2010.07
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