Anfal Altoilai
Dmamm,Almaziya
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
6
6
years of professional experience
Work history
Customer service representative
company Teleperformance
Khobar, Khobar
11.2023 - 11.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
Sales
Fawaz Al Hokair Company
Khobar, Saudi Arabia
04.2022 - 11.2024
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Selling assistant
Al Safa Pharmaceuticals and Medical Supplies Company
Khobar, Saudi Arabia
04.2021 - 03.2022
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Updated product labelling and pricing to reflect discounts and offers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Receptionist
Al Rawda General Hospital
Dmamm, Saudi Arabia
10.2018 - 04.2021
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
Education
Diploma of Higher Education - Human Resources
Learning Academy Institute
Dmamm01.2020
High School -
Literary
Dmamm01.2017
Skills
- Customer Service
- Customer relations
- Problem-solving
- Product knowledge
- Stock management
- Sales negotiating
- oneview
- Genesys
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer service representative
company Teleperformance
11.2023 - 11.2024
Sales
Fawaz Al Hokair Company
04.2022 - 11.2024
Selling assistant
Al Safa Pharmaceuticals and Medical Supplies Company
04.2021 - 03.2022
Receptionist
Al Rawda General Hospital
10.2018 - 04.2021
Diploma of Higher Education - Human Resources
Learning Academy Institute
High School -
Literary