Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angela De La Vega

Makati City,Makati

Summary

A dedicated and goal-oriented Tourism student committed to continuous improvement, taking initiative, and accepting responsibilities, and dedicated to meeting customers' needs. Seeking an opportunity to improve skills and knowledge that can be best utilized.

Enthusiastic tour guide with a passion for cultivating unforgettable travel experiences. I possess excellent historical knowledge of The Province of Isabela and excellent organizational and public speaking skills. I am a skilled storyteller favored by guests for weaving stories and the history of sites and venues into entertaining monologues

Work History

Tour Guide

llagan Sanctuary
12.2018 - 12.2018
  • Successfully completed initial tour guide training program with positive feedback from supervisors and fellow trainees.
  • Demonstrated a strong understanding of basic tour guiding principles including safety protocols, customer service etiquette, and cultural sensitivity.
  • Consistently arrived on time and prepared for tours, demonstrating a strong work ethic and commitment to professionalism.
  • Actively participated in team discussions and brainstorming sessions, contributing valuable insights and suggestions for improving tour experiences.
  • Showed a willingness to learn and grow by actively seeking feedback from supervisors and experienced tour guides.
  • Successfully conducted basic tours with positive guest feedback, demonstrating the ability to connect with visitors and share basic information about the local area.

Front Desk

City of llagan Tourist Information Center
11.2018 - 12.2018
  • Consistently provided exceptional guest service by greeting guests warmly, addressing their inquiries promptly, and resolving issues effectively.
  • Effectively managed front desk operations by efficiently handling reservations, bookings, and check-in/check-out procedures while maintaining accurate records.
  • Demonstrated strong communication and interpersonal skills by effectively interacting with guests, colleagues, and other stakeholders.
  • Contributed to a positive and welcoming environment for guests by maintaining a professional and friendly demeanor at all times.
  • Successfully resolved guest complaints and issues in a timely and satisfactory manner, ensuring guest satisfaction and loyalty.
  • Maintained a high level of professionalism and efficiency in all aspects of front desk duties.

Tour Guide

llagan Japanese Tunnel
11.2018 - 11.2018
  • Consistently delivered engaging and informative tours by sharing accurate knowledge of the province's history, culture, natural attractions, and local communities.
  • Successfully brought destinations to life by incorporating captivating stories, legends, and anecdotes into tour narratives.
  • Prioritized guest safety and well-being by effectively monitoring group dynamics, addressing concerns promptly, and planning itineraries with meticulous attention to weather conditions, terrain, and potential hazards.
  • Ensured a safe and enjoyable experience by strictly adhering to all relevant local regulations and safety guidelines.
  • Effectively served as an ambassador for the province by enthusiastically promoting its unique culture and attractions to all guests.
  • Contributed significantly to the positive image of the province as a desirable and welcoming tourist destination.

Office Assistant

City of llagan Tourism Office Department

Bayleaf Hotel - Cavite
11.2018 - 12.2018

Education

Bachelor of Science - International Travel and Tourism Management

Lyceum of The Philippines University
Manila Philippines
01.2023

Skills

  • Accountability
  • Initiative
  • Time management
  • Teamwork
  • Excellent Interpersonal communication skills and client relationship building
  • Ability to multi-task well in a fast-paced environment

Accomplishments

  • Merit Scholarship, 02/01/21
  • BRO for Education Provincial Scholarship, 08/01/20
  • Dean’s Lister Silver Awardee, 02/01/21
  • Academic Excellence Scholarship (ACES), 08/01/19
  • Dean’s Lister Bronze Awardee, 02/01/20

Timeline

Tour Guide

llagan Sanctuary
12.2018 - 12.2018

Bayleaf Hotel - Cavite
11.2018 - 12.2018

Front Desk

City of llagan Tourist Information Center
11.2018 - 12.2018

Tour Guide

llagan Japanese Tunnel
11.2018 - 11.2018

Office Assistant

City of llagan Tourism Office Department

Bachelor of Science - International Travel and Tourism Management

Lyceum of The Philippines University

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Angela De La Vega