Angelie Mae Andus
Zamboanga City,Philippines
Summary
Dedicated professional with expertise in customer service and front desk security protocols, demonstrating a positive outlook and calm composure under pressure. Proficient in telephone operation, email correspondence, and Microsoft Office Suite, ensuring seamless communication and efficient administrative support. Skilled in designing filing systems and maintaining hospitality standards to enhance reception area maintenance. Committed to delivering exceptional service with attention to detail, aiming to contribute positively to organisational goals through flexibility and a strong work ethic.
Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Overview
7
7
years of professional experience
Work history
Receptionist (Recreation Facilities)
Tamimi Global Company
Tabuk City, Saudi Arabia
2024.07 - Current
- Assisted with administrative tasks, improving overall functionality of the office.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Maintained accurate logs of visitor entries for security purposes.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Receptionist (BPO/Hotel) / Admin Assistant
First Oceanic Property Management
Taguig City, Philippines
2022.06 - 2024.06
- Maintained up-to-date knowledge of local attractions for better recommendations.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Communicated regularly with housekeeping staff to maintain room standards.
- Worked closely with hotel staff to ensure consistent communication flow.
- Ensured smooth operations for daily concierge activities.
- Managed front desk operations effectively during peak hours.
- Greeted and checked-in guests promptly and professionally.
- Managed incoming calls effectively using switchboard systems.
- Supported accurate record-keeping with proficient data entry skills.
- Assisted with budget preparations enabling effective financial planning.
Customer Service Representative
Flash Express (Courier)
Taguig City, Philippines
2021.11 - 2022.03
- Facilitated customer loyalty programmes to enhance customer retention.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Provided top-notch support for increased customer satisfaction.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Processed inbound customer calls, providing information on service or product upgrades
Timekeeper
YL Blast Cold Storage
Zamboanga City, Philippines
2019.09 - 2021.03
- Ensured punctuality within the workforce by enforcing strict adherence to start and end times.
- Contributed to cost control measures by identifying unnecessary overtime expenses through detailed record analysis.
- Liaised with Human Resources to resolve any payroll issues arising from inaccuracies in timekeeping records.
Education
Bachelor of Business Administration - Financial Management
Southern City Colleges
Zamboanga City, PhilippinesHigh School Diploma - High Scool
Ayala National High School
Zamboanga City, PhilippinesAyala Central School
Zamboanga City, PhilippinesSkills
- Positive outlook
- Telephone operation
- Front desk security protocols
- Patience and composure
- Email correspondence
- Filing system design
- Hospitality standards
- Reception area maintenance
- Flexible
- Customer Service
- Calm under pressure
- Attention to Detail
- Microsoft Office Suite
Timeline
Receptionist (Recreation Facilities)
Tamimi Global Company
2024.07 - Current
Receptionist (BPO/Hotel) / Admin Assistant
First Oceanic Property Management
2022.06 - 2024.06
Customer Service Representative
Flash Express (Courier)
2021.11 - 2022.03
Timekeeper
YL Blast Cold Storage
2019.09 - 2021.03
Bachelor of Business Administration - Financial Management
Southern City Colleges
High School Diploma - High Scool
Ayala National High School
Ayala Central School