Music creation and composition form a central part of my life, both through my ongoing work composing soundtracks and through playing multiple instruments including accordion, piano, guitar and bass I have extensive experience performing in bands and am deeply passionate about musical collaboration and creative expression
Angelina Trotta
Modbury North
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Highly proficient in the English language and well-spoken. A good natured, efficient and reliable person.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Oskar's Wooden Ark
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Built sustainable relationships with customers through open and interactive communication
- Resolved customer complaints via phone, email, or social media with empathy
- Managed large amounts of incoming calls
- Provided accurate, valid, and complete information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
Sales Assistant
Yd. Australia
11.2023 - 01.2024
- Served customers with a friendly, helpful and upbeat attitude
- Handled and maintained prestigious retail environment
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
Junior Receptionist
St Agnes Surgery
01.2023 - 09.2023
- Handled confidential information and documents with discretion and maintained their proper organisation
- Organised medical records such as doctor's notes.
- Digitised and scanned past medical files from paper to digital screen.
- Worked well within a multi-disciplinary team
Dog Trainer Volunteer
Tea Tree Gully Council
01.2023 - Current
- Applied problem-solving skills when adapting lesson plans based on individual dogs' needs or limitations.
- Contributed to a safe and welcoming environment for both dogs and their owners, maintaining a clean facility and organized equipment.
- Assisted in the successful completion of group obedience classes, ensuring all participants met graduation requirements.
Toy Library Volunteer
Tea Tree Gully Toy Library
01.2024 - 04.2024
- Maintained clean, neat, and operational facilities to serve library needs.
- Greeted parents and children in a friendly and helpful way.
- Handled check-in and check-out process of library toys and materials at circulation desk.
- Contributed to a well-organized and efficient library environment through regular sorting, shelving, and labelling of materials.
Education
Secondary Education -
Gleeson College
Golden Grove, SA11-2023
Certificate III - Music Performance
MusicSA
01-2022
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Teamwork and collaboration
- Perseverance
- Proficient knowledge of the English language
- Critical thinking
Interests
Timeline
Customer Service Representative
Oskar's Wooden Ark
04.2024 - Current
Toy Library Volunteer
Tea Tree Gully Toy Library
01.2024 - 04.2024
Sales Assistant
Yd. Australia
11.2023 - 01.2024
Junior Receptionist
St Agnes Surgery
01.2023 - 09.2023
Dog Trainer Volunteer
Tea Tree Gully Council
01.2023 - Current
Secondary Education -
Gleeson College
Certificate III - Music Performance
MusicSA
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