ANGELINE CONTI
Falcon Drive
Summary
Processed cash, credit and check payments accurately and efficiently. Performed daily balancing of register tills.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
11
11
years of professional experience
2
2
Certification
Work History
Caregiver Attendant
Hospicio De San Jose
Ayala Bridge Quaipo San Miguel Manila
09.2022 - 02.2023
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Enhanced family satisfaction by maintaining open lines of communication and addressing concerns promptly.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained detailed records of patient progress, facilitating informed decision-making by healthcare providers.
- Conducted regular assessments of patient needs, adjusting care plans as necessary for improved quality of life.
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
- Collaborated closely with multidisciplinary teams to develop comprehensive care plans that addressed all aspects of the client's wellbeing.
CASHIER/Account Executive - Payables and Receivables
Manila Grand Opera Hotel
Sta. Cruz, Manila
08.2014 - 09.2022
- Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations
- Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints
- Committed to providing outstanding customer service and maintaining an efficient and organized workplace
- Streamlined payables and receivables processes by implementing efficient systems and software tools.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Customer Service Excellence Cash Handling Expertise
- Decision Making
- Aptitude Basic Math Competence
- Active Listening
- Attention to Detail
- Adaptability Professionalism and Courtesy
- Work Ethic and Integrity
FRONT OFFICE/CASHIER
EUROTEL HOTEL
Ermita, Manila, Philippines
12.2011 - 08.2014
- Provided product information and resolved concerns to assist customers
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined front office operations by implementing effective cash handling procedures.
- Assisted with closing duties such as counting money and reconciling receipts
- Developed and maintained a positive working relationship with customers
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
- Reconciled daily sales reports at the end of each shift to verify accuracy of transactions
- Ensured compliance with all company policies related to cash handling procedures
- Operated the POS system efficiently to ensure accurate transactions
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Utilized problem solving skills to resolve customer issues quickly and effectively
- Addressed customer complaints or concerns in a timely manner
- Ensured customer satisfaction by providing friendly service and assistance with inquiries.
Education
Bachelor of Science - HOSPITALITY MANAGEMENT CANDIDATE
ACSENDA SCHOOL OF MANAGEMENT
Vancouver, BC01.2028
Bachelor of Science - HOTEL RESTAURANT MANAGEMENT
JOSE RIZAL UNIVERSITY
Manila, Philippines04.2011
Skills
- Direct Patient Care
- Case Management
- Household Chores
- Time Management
- Supporting Daily Living Needs
- Meal Planning and Preparation
- Social Support
- Issue Resolution
- Till Counting
- Conflict Management
- Sorting and Labeling
Certification
- Certified Caregiver, NCII - July 2022
- Food and Beverage Services NCII Training - 2009 Certificate no. FBS-09-0172
Timeline
Caregiver Attendant
Hospicio De San Jose
09.2022 - 02.2023
CASHIER/Account Executive - Payables and Receivables
Manila Grand Opera Hotel
08.2014 - 09.2022
FRONT OFFICE/CASHIER
EUROTEL HOTEL
12.2011 - 08.2014
Bachelor of Science - HOSPITALITY MANAGEMENT CANDIDATE
ACSENDA SCHOOL OF MANAGEMENT
Bachelor of Science - HOTEL RESTAURANT MANAGEMENT
JOSE RIZAL UNIVERSITY