Anju Shaji

Dedicated professional with a strong focus on customer satisfaction and complaint resolution, leveraging skills in relationship building and client retention to enhance brand reputation. Proficient in proactive communication and empathetic responses, ensuring a positive consumer experience through effective problem resolution. Demonstrates team leadership capabilities with expertise in team coaching, time management, and stress management, while adeptly utilising customer relationship management systems and social media platforms. Committed to fostering long-term client relationships and driving organisational success through adaptability and strategic delegation of tasks.