Opera PMS
Ankur Arya
Hotelier
Shamli
Summary
Looking for the post of Housekeeping Executive/ Asst. Manager Housekeeping, apply the deep understanding acquired over year to ensure that the organization accomplishes desired result through proper service. Career Synopsis Service oriented trained personnel with more than 9 years of experience in Housekeeping. Exposure in all the core areas of hotels. Self-motivated professional who utilizes creativity, leadership, and teamwork to design & execute Solutions to create customer value.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Housekeeping Supervisor
ITC HOTELS LIMITED
Vadodara
12.2018 - Current
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Evaluated customer needs and feedback to drive product and service improvements.
Housekeeping Supervisor
Royal Orchid Hotel
Vadodara
10.2015 - 12.2018
- Assigns duties, inspect work
- Investigate complaints regarding housekeeping service and equipment and take corrective action
- Supervise work activity of cleaning personnel to ensure clean and orderly
- Oversee cleanliness of common rooms, public & private housekeeping units
- Servicing existing & new clients by meeting & providing them solution
- Monitored the delivery and measurement of guest service consistent with the service standards of the organization.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Addressed customer feedback and complaints to maximize satisfaction.
Room Attendant
Royal Orchid Hotel
Vadodara
02.2014 - 10.2015
- Perform routine duties in cleaning and servicing of guest rooms and bath
- Stock and sort supplies, vacuum, clean, dust and polish guest rooms
- Involved in turn down service during evening hours.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Checked appliances in guest rooms to determine good working order.
Education
10th -
U.P Board
10+ 2 - Hospitality and Catering Management
U.P Board, IHM
Skills
Ability to multitask and manage timeundefined
Software
IDS
Timeline
Housekeeping Supervisor
ITC HOTELS LIMITED
12.2018 - Current
Housekeeping Supervisor
Royal Orchid Hotel
10.2015 - 12.2018
Room Attendant
Royal Orchid Hotel
02.2014 - 10.2015
10th -
U.P Board
10+ 2 - Hospitality and Catering Management
U.P Board, IHM
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