Ankush Singh
New Delhi,Delhi
Summary
Based on your extensive 12 years of experience in the hospitality industry, particularly in restaurant operations management and food & beverage operations, it is clear that you possess a well-rounded and comprehensive skill set. Here's a detailed summary highlighting your expertise and strengths:
- Operations Management & Food & Beverage Expertise
- Training & Team Leadership:
- Business Development & Client Relationships:
- Training & Team Leadership:
- Business Development & Client Relationships
- reputation and customer base.
- Policy & Procedure Development
- Financial Acumen
- Customer Service & Problem Resolution
- Communication & Interpersonal Skills: Excellent written and verbal communication, interpersonal, liaison, and problem-solving abilities enable you to thrive in multicultural environments and collaborate effectively across different levels of an organization.Policy & Procedure Development:
- Financial Acumen
- Customer Service & Problem Resolution
- Communication & Interpersonal Skills
Overview
12
12
years of professional experience
Work History
Restaurant General Manager
Americana Group
05.2024 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared restaurant business plan by reviewing demands, analyzing competitors, and developing projections for sales and finances.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to the bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified problems, conducted troubleshooting, and sought repair or maintenance support to keep restaurant equipment operational.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware, and other materials.
- Set clear expectations and create a positive working environment for employees.
- Maintained facility and grounds to present a positive image.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of the involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Territory Manager
Fab café Foods Pvt. Ltd.
02.2019 - 01.2024
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Tracked changing product lines to effectively meet dynamic market
- Established successful account relationships by building rapport and maintaining consistent communication.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics
- Responsible of 56 team members who reports to for high-end all-day dining concept.
Restaurant General Manager
BURGER KING INDIA PVT.LTD
07.2015 - 12.2018
- Scheduled and directed staff in daily work assignments to maximize productivity of 24 team members with the revenue of 18 lacks per month.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Optimized profits by controlling food, beverage, and labour costs on a daily basis.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Through company-wide incentive programs, decreased turnover 40%
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
ASSISTANT RESTAURANT MANAGER
KFC
05.2013 - 06.2015
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed daily sales figures and developed strategies to increase sales.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed team of up to 18 restaurant staff, maintaining exceptional customer service and quality standards.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Hotel Managenment - Tourism And Hotel Management
HOSPITALITY AND HOTEL ADMINSTRATION
Punjab 04-2013
Intermediate Certificate -
ANKUSH SINGH
KENDRIYA VIDYALAYA 01.2010
Matriculation -
Kendriya Vidyalaya
KENDRIYA VIDYALAYA 01.2007
Skills
- Team collaboration enhancement
- Recruitment
- Budgeting
- Staff scheduling
- Inventory control and record-keeping
- Passion for customer satisfaction
- Results-oriented
- Staff management
- Answering Emails
- Recipes and Menu Planning
- Meetings
- Staff Training
- Consulting
- Safe Food Handling
- Cost-Controls
- Performance Management
- Staff Development
- Marketing and Advertising
- Food Preparation and Safety
- Profit Optimization
- Problem Solver
- Service-Oriented
- Food Plating and Presentation
- Guest experience oversight
- Purchasing
- Cost control
- Guest relations
- Business management
- Pre-shift walk-through
- Health code compliance
- POS system
- Talent development
- Scheduling coordination
- Food preparation
- Table management
- Inventory management
- Facility maintenance
- Budget planning
- Operations management
- Sanitation standards
Languages
Hindi
English
Hindi
Timeline
Restaurant General Manager
Americana Group
05.2024 - Current
Territory Manager
Fab café Foods Pvt. Ltd.
02.2019 - 01.2024
Restaurant General Manager
BURGER KING INDIA PVT.LTD
07.2015 - 12.2018
ASSISTANT RESTAURANT MANAGER
KFC
05.2013 - 06.2015
Hotel Managenment - Tourism And Hotel Management
HOSPITALITY AND HOTEL ADMINSTRATION
Intermediate Certificate -
ANKUSH SINGH
Matriculation -
Kendriya Vidyalaya
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