Summary
Overview
Work History
Education
Skills
Volunteering
Languages
Timeline
Generic

Anna Kolloch

Glenelg North

Summary

Accomplished professional with extensive work experience, dedicated to lifelong learning and contributing to the community. Seeking to pursue academic studies at the university to support individuals through the creative expression and therapeutic practices of arts therapy.

Overview

21
21
years of professional experience

Work History

German Language Teacher

School for the German Language
02.2017 - Current
  • Created an inclusive classroom atmosphere that encouraged open discussions about topics related to German culture and world events without fear of judgement or ridicule from peers.
  • Addressed diverse learning styles by employing differentiated instruction techniques tailored to each student''s needs, leading to more successful outcomes.
  • Improved student engagement by incorporating varied teaching methods, such as group work, role-playing exercises, and multimedia presentations.
  • Increased student interest in German culture by incorporating cultural elements into lesson plans and organising special excursions to expand learning.
  • Promoted a positive learning environment by establishing clear expectations for behavior and consistently enforcing classroom rules.
  • Provided individualised support for struggling students through targeted instruction, resulting in improved overall performance.
  • Built rapport with students through consistent communication and feedback, supporting their growth both academically and personally.
  • Developed strong relationships with parents and guardians, keeping them informed about their child''s progress and addressing any concerns promptly.
  • Designed and administered assessments to evaluate student progress and comprehension.
  • Maintained accurate records of student progress and assessment results.
  • Developed course curriculum, lesson plans and supplemental materials to support student success.
  • Actively participated in professional development opportunities to stay current on best practices in foreign language education.
  • Served on curriculum committee to evaluate and update instructional materials.

German Language Teacher

WEA Worker's Educational Association
02.2017 - Current
  • Used variety of teaching methods to successfully help wide range of students.
  • Employed dynamic teaching techniques such as role-playing scenarios and group exercises to encourage active participation from all students during lessons.
  • Enhanced students' language skills by utilizing interactive activities and multimedia resources.
  • Adapted teaching materials to accommodate diverse learning styles, ensuring all students made consistent progress.
  • Implemented innovative teaching methods for enhanced student engagement and retention of language concepts.
  • Utilized culturally relevant content to deepen students' understanding of the target language's society and customs.
  • Conducted immersive conversation sessions, strengthening students' spoken fluency and listening comprehension skills.
  • Promoted a positive attitude towards learning languages by sharing personal experiences and cultural insights.
  • Demonstrated patience and flexibility when working with students facing challenges in grasping complex language concepts, providing tailored support to ensure success.
  • Established a supportive learning environment that fostered increased confidence in speaking and understanding the target language.
  • Organised activities such as language clubs or study groups for additional practice opportunities outside the classroom setting.
  • Motivated students with accurate feedback and positive reinforcement.
  • Assisted students in developing study skills and strategies.
  • Maintained accurate records of each students' attendance.
  • Continually sought opportunities for professional development to stay informed on best practices in language tutoring, integrating new techniques into lessons for enhanced student outcomes.
  • Responded to email and telephone requests to provide students with specific information.

Private German Tutor

Self-employeed
12.2014 - Current
  • Created personalised lesson plans to meet needs of diverse learners.
  • Collaborated with teachers and parents to determine how best to support student success.
  • Conducted tutoring sessions at schools, homes and public spaces.
  • Designed engaging activities and exercises tailored to individual student needs, resulting in improved retention and mastery of course content.
  • Utilized diverse teaching methods to accommodate various learning styles, ensuring opportunities for success.
  • Enhanced students' understanding of German language and culture by incorporating multimedia resources and authentic materials into lessons.
  • Provided constructive feedback on written assignments and oral presentations, helping students refine their language skills and achieve better grades.
  • Incorporated technology into lessons by using computer applications, online resources, and multimedia materials to enhance student engagement and learning outcomes.
  • Developed strong rapport with students through consistent encouragement and support while maintaining high expectations for academic achievement.
  • Organised cultural activities and meet-ups with other German learners to expose students to real-world applications of the German language and the German culture.
  • Assisted students in developing study skills and strategies.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Conducted review sessions to help students prepare for tests.
  • Monitored student progress and provided feedback and support.
  • Motivated students with accurate feedback and positive reinforcement.
  • Developed methods to motivate and engage students in learning.
  • Established positive relationships with parents through regular communication about their child's progress, leading to increased parental involvement in their child's education.
  • Participated in professional development focused on improving language teaching methodologies as well as staying up-to-date within the field of foreign language education.
  • Maintained records of student assessments, tutoring activities and results.

Support Worker

German Speaking Aged Care Services
08.2023 - 06.2024
  • Provided social support to clients and assisted clients with visual impairments, dementia, mental illnesses and physical disabilities with a variety of tasks in both individual and group settings.
  • Facilitated community integration for clients by organising social outings, recreational activities, and educational opportunities.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Conducted home visits to assess clients' home environment and provide support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Documented client progress and activities in accordance with policies and procedures.
  • Proactively identified areas for improvement within the organisation and contributed ideas towards enhancing overall operational efficiency.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Participated in professional development and training opportunities to enhance clinical skills.

Hotel Receptionist

Hotel Ibis
12.2012 - 11.2014
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Managed cash transactions accurately and maintained proper financial records.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
  • Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
  • Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
  • Streamlined reservation processes by diligently organising and updating booking information in the hotel management system.
  • Contributed to a positive work environment and collaborated effectively with team members across departments.
  • Boosted guest loyalty with attentive assistance, personalised recommendations, genuine interactions and through selling loyalty programs.
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
  • Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
  • Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
  • Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences.
  • Supported event planning efforts for conferences or special occasions held at the hotel premises.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Handled complaints, Reported issues and Prepared reports on guest satisfaction levels.

Recruitment Consultant

Persona Service
01.2007 - 10.2010
  • Built strong relationships with clients through regular communication and understanding their unique needs.
  • Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
  • Improved client satisfaction by consistently providing high-quality candidates for various positions.
  • Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
  • Enhanced the company's reputation by ensuring a positive candidate experience throughout the entire recruitment process.
  • Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
  • Contributed to business development efforts by identifying potential new clients within target industries or markets.
  • Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
  • Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
  • Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
  • Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
  • Hired employees and initiated new hire paperwork process.
  • Increased candidate placements by developing and implementing targeted recruitment strategies.
  • Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Improved organisational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Developed and monitored employee recognition programs.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Hotel Receptionist

Hotel Ibis
05.2004 - 12.2006
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Managed cash transactions accurately and maintained proper financial records.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
  • Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
  • Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
  • Streamlined reservation processes by diligently organising and updating booking information in the hotel management system.
  • Contributed to a positive work environment and collaborated effectively with team members across departments.
  • Boosted guest loyalty with attentive assistance, personalised recommendations, genuine interactions and through selling loyalty programs.
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
  • Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
  • Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
  • Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences.
  • Supported event planning efforts for conferences or special occasions held at the hotel premises.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Handled complaints, Reported issues and Prepared reports on guest satisfaction levels.

Hotel Receptionist

Hotel Maritim
03.2003 - 04.2004
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Managed cash transactions accurately and maintained proper financial records.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
  • Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
  • Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
  • Streamlined reservation processes by diligently organising and updating booking information in the hotel management system.
  • Contributed to a positive work environment and collaborated effectively with team members across departments.
  • Boosted guest loyalty with attentive assistance, personalised recommendations, genuine interactions and through selling loyalty programs.
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
  • Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
  • Contributed to revenue growth by promoting hotel services and upselling available room upgrades or packages.
  • Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences.
  • Supported event planning efforts for conferences or special occasions held at the hotel premises.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Handled complaints, Reported issues and Prepared reports on guest satisfaction levels.

Education

Certificate IV / Diploma in Hospitality Management - Hospitality Administration And Management

Hotel Maritim
Würzburg, Germany
02.2003

No Degree -

Secondary School
Würzburg, Germany
09.2000

No Degree -

Primary School
Würzburg, Germany
09.1996

Skills

  • Interactive teaching methods
  • Student Engagement
  • Language pedagogy
  • Speaking Instruction
  • Teaching experience
  • Student Motivation
  • Cultural Awareness
  • Online Teaching
  • Advanced Grammar Knowledge
  • Language Assessment
  • Pronunciation coaching
  • Writing instruction
  • Reading Comprehension
  • Error Correction Techniques
  • Listening Comprehension
  • Blended Learning
  • Feedback provision
  • Multimedia integration
  • Vocabulary Development
  • Task-based learning
  • Language games
  • Group Work Facilitation
  • Intercultural Communication
  • Native German proficiency
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Team building
  • Lesson Planning
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Analytical Thinking
  • Goal Setting
  • Professionalism
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Course Planning
  • Cultural immersion
  • Event Planning
  • Program Development
  • Student Advising
  • Analytical Skills
  • Learning Style Assessment

Volunteering

Volunteer, Support Worker in Würzburg, Germany
Life Assistance (Lebenshilfe)


  • Provided assistance and companionship to individuals with disabilities during travel and day trips, ensuring their comfort and safety.
  • Supported participants in engaging with various activities, fostering a positive and inclusive environment.
  • Collaborated with other volunteers and staff to coordinate logistics and address the unique needs of each individual.


Volunteer, Garden Member, Glenelg North, SA
Glenelg North Community Garden


  • Assisted in the maintenance and development of garden plots, including planting, weeding, and harvesting.
  • Engaged with community members to promote sustainable gardening practices and foster a sense of community.
  • Organised and participated in educational workshops and events to encourage gardening skills and environmental stewardship.

Languages

German
Native or Bilingual
English
Native or Bilingual

Timeline

Support Worker

German Speaking Aged Care Services
08.2023 - 06.2024

German Language Teacher

School for the German Language
02.2017 - Current

German Language Teacher

WEA Worker's Educational Association
02.2017 - Current

Private German Tutor

Self-employeed
12.2014 - Current

Hotel Receptionist

Hotel Ibis
12.2012 - 11.2014

Recruitment Consultant

Persona Service
01.2007 - 10.2010

Hotel Receptionist

Hotel Ibis
05.2004 - 12.2006

Hotel Receptionist

Hotel Maritim
03.2003 - 04.2004

Certificate IV / Diploma in Hospitality Management - Hospitality Administration And Management

Hotel Maritim

No Degree -

Secondary School

No Degree -

Primary School

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Anna Kolloch