Ann Eliza Coleman

• Creativity: robots might do well optimizing old ideas. New, creative solutions have to be designed by humans!
• Design: World driven by technology, providing good user experience will make or break any product.
• Sales Leadership: Single marketing skills will influence customer's bottom line most.
• Assist marketing managers in making ideas into reality.
• Do research top best product and pricing for client's requirements.
• Oversaw divisional marketing, advertising and new product design layout.
• Negotiated with suppliers and delivery ordered materials according to customer demand.
• Managed over 50 customer request per day.
• Directed market expansions to propel business forward, meet changing customer needs.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Formulated and executed strategic initiatives to improve product offerings.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Monitored key business risks and established risk management procedures.
• Enroll in all courses to better understand promotional products and branding. hand's on orders to better understanding process.
• Listen to customer needs, follow orders to customer requirements.
• Assist company marketing managers in improving design and artwork. Guiding marketing managers in company with necessary options and in branding.
• Inform customers about incoming new products or ongoing promotions.
• Customer support from start to finish. Design, product research best price, working with process manager to ensure customer's product is perfect and meets customer's needs.
• Constant follow up with suppliers on orders placed and their processing to ensure that all deadlines are met.
• Inform customers alternative solutions that fit budget.
• Oversaw divisional marketing, advertising and new product development.
• Assure customer alternative solution with other vendors whom will be able to help at no extra cost.
• Do not tolerate fraud, gossip or disclosure of personal or business information, about customers unless customer consents to disclosure of information.
• Tricky with vendors to offer best price and value for money.

• Adhered to company policies and scripts to consistently meet call time and quality standards.
• Educated customers on company systems, form completion and access to services.
• Assisted large number of customers on daily basis with positive attitude and focus on customer satisfaction.
• Resolved discrepancies and issues with customer accounts.
• Handled customer complaints and attended to urgent requests and needs.
• Answered more than 100 calls per shift to meet demands of fast-paced call center.
• Maintained and managed customer files and databases.
• Responding to customer calls and emails to answer questions about products and services.
• Resolving problems with products or services to promote customer loyalty and increase sales.
• Researching problems by identifying similar previous problems and recommending most appropriate solution.
• Escalating complicated customer account issues to supervisors and help desk staff.
• Seeking additional training opportunities to improve customer relationship management skills.
• Achieved high satisfaction scores by proactively resolving customer issues with single call.
• Learned and maintained comprehensive understanding of product information and provided knowledgeable answers to various questions.
• Obtained and maintained thorough understanding of product and service information to provide knowledgeable and informed answers to various customer questions.
• Made outbound calls to customer service or customer satisfaction to resolve questions.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Compiled status and performance reports for team leaders to identify company strengths and weaknesses.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
• Documented and detailed calls and complaints using call center's CRM database.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Attended telephone skills and program information training sessions to boost aptitude.
• Generated customer service reports to track customer satisfaction.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Utilized market trends and target audience statistics to effectively and appropriately market products.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
• Managed over 25 customized and personalized orders per day.
• Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
• Managed workflow between staff, coordinating documents and creative material distribution.
• Worked with graphic designers and writers to establish theme and tone for content.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
• Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Researched developing trends to stay updated with new ideas and marketing practices.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Managed filing system, entered data and completed other clerical tasks.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Volunteered to help with special projects of varying degrees of complexity.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Liaised between clients and vendors and maintained effective lines of communication.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Bulk mail
• Bulk statement printing, folding inserting envelope.
• Bulk statement preparing bulk mail for shipping.
• Printing DE WILD News paper, saddle stitching, folding, prepare for shipping
• Worked with graphic designers and writers to establish theme and tone for content
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions

• Uses CorelDraw to create design ideas.
• Assisted in burning media to DVDs or CDs.
• Oversaw media, catalog, and instruction areas.
• Managed digital archives to maintain orderly file management system for images and video clips.
• Ensured that all delivery deadlines were met.
• Wrote copy for special events and classroom media.
• Managing long working hours to meet demand for orders.
• Created approximately 4000 pieces of media per week.
• Maintained up-to-date records of materials, maintained inventory, and corrected cataloging errors.
• Greeted customers in friendly manner and offered assistance with problems or needs.
• Managed collections of print and electronic data for public and private access through circulation and reference.
• Conducted inventories.
• Assisted in disassembly and recommissioning of AV equipment in new locations.
• Lead overall budgeting, purchasing of inventory.
• Double check order prior to delivery.
• Assisting with design and creation of event covers.
• Quickly replacing defective disks at no additional cost to customer.
• Working with multi-member team to create interactive presentations and analyze processes, events and services.
• Classify and code various types of materials according to library policies and organizational standards.
• Introducing and implementing advanced media systems, collections and tools into traditional library system.
• Organizing and updating catalog with latest additions and withdrawals of materials.
• Maintaining equipment in good working order.
• Notified supervisors when major repairs to equipment were needed.
• Resolved patron complaints tactfully and professionally.
• Organized library catalog, materials, equipment and records.
• Answered numerous reference calls per day to assist patrons with their specific information needs.
• Kept abreast of current and newly developed technologies and proactively made suggestions to improve offerings and strategies.
• Restored order to conflicts between customers and employees regarding policies, services and resource utilization.
• Answered numerous daily calls and assisted customers with specific information needs.
• Responded tactfully and professionally to visitor complaints.
• Assisted in disassembly and recommissioning of AV equipment in new locations.
• Lead overall budgeting, purchasing of inventory.
• Double check order prior to delivery.
• Assisting with design and creation of event covers.
• Quickly replacing defective disks at no additional cost to customer.
• Organized library catalog, supplies, equipment and records
• Worked with models, drawings and sketches to design 100's assigned multimedia projects.

• Scheduled appointments and conducted follow-up calls to clients.
• Answered multi-line phone system and enthusiastically greeted callers.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Maintained electronic filing systems and categorized documents.
• Assisted coworkers and staff members with special tasks on daily basis.
• Make appointments with clients.
• Marketing with fliers and introducing promos.
• Remain on-site to keep eye on workers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Developed and implemented customer satisfaction surveys to measure customer service quality.
• Maintained and managed customer files and databases.
• Offered personalized solutions to meet customer requirements and close sales.
• Promptly responded to inquiries and requests from prospective customers.
• Maintained up-to-date knowledge of product and service changes.
• Delivered prompt service to prioritize customer needs.
• Sought ways to improve processes and services provided.

• Responded to customer inquiries and requests regarding insurance, membership and financial products.
• Worked with multiple carriers and offered customers best insurance options for specific needs.
• Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
• Maintained documentation and resources regarding problem resolution for reference in future instances.
• Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Generated reports to track performance and analyze trends.
• Advertising and marketing to attract new customers, supplying potential customers with work performed.
• Arrange meeting with contractor and the customer to discuss improvements and the process.
• Out with old in with new new beginnings.
• Design 3D model using software that client may view the finished outcome before installing cabinets.
• Meet with prospective prospects.
• Oversaw installation of cabinets, kitchens, and granite countertops.
• Increase knowledge of wood and granite.
• Visit clients on property to assist with measurements based on their needs.
• Design 3D model using software that client may view the finished outcome before installing cabinets.
• To accompany every order from start to finish, offering customers comfort and support.

Work with clients until task is completed and signed off.

Offering clients with samples wood and granite, size, colour, and pattern.

• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Coordinated with other entertainment venues to create joint promotional events.
• Developed partnerships with external vendors and suppliers to obtain quality products and services.
• Partnered across departments to run smooth, professional events and activities.
• Monitored budget and expenditures, keeping facility within budget.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Restored customer loyalty by resolving complaints with workers, activities or services rendered.
• Cultivated strong relationships with customers to build loyalty and repeat business.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Collecting visitor feedback to improve the entertainment offer and to adapt it to the personal needs and requirements of visitors and to ensure safety.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Working in children's play entertainment department.
• Daily cash management, supervision of staff on floor, and reporting and repair of defective machines.
• Working day and night shifts, arranging new promotional gifts and giveaways for visitors.
• Place orders for stock,and toys. Stay up to date to avoid losing income or disappointing customers who win prizes.
• Monitor staff, mediate between staff and visitors when problems arise.
• Monitor all activities in entertainment area, and be prepared for injuries to act quickly and effectively. Ensure all visitors are safe.
• Work with thousands of visitors and contain and remain stable in progress and activity

• Provided quality clerical support through data entry, document management
• Drove customer loyalty and consistent accounts through friendly service and knowledgeable assistance.
• Produced high-quality communications for internal and external use.
• Interacted with customers by phone, or in-person to provide best service and solution to address issues.
• Change house insurance on current mortgage.
• Over 5000 additional clients were added to new system per day.
• Organize for insurance inspectors to check home improvements and reassess insurance coverage.
• Open almost 200 new accounts per day.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
• Provided quality clerical support through data entry.
• Produced high-quality communications for internal and external use.
• Interacted with customers by phone, email, or in-person to provide information.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Issued invoices and followed up on outstanding payments to remind clients to pay on time.
• Processed documents and materials to disseminate information to appropriate parties.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Supported staff on special assignments and ad hoc projects.
• Assisted with on boarding of new employees.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Edited and proofread documents for accuracy and completeness.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Utilized office management software to record and track customer information.
• Produced high-quality communications for internal and external use.
• Notify client of insurance increase.
• If additional support is required, follow up with client.
• Provide support in other departments as needed.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Booked and prepared meeting rooms, making arrangements for availability of refreshments.
• Provided meeting support by taking minutes and dictations.
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
• Coordinated and scheduled meetings and appointments.
• Compiled and analyzed data to produce reports.
• Input data into new databases.
• Promptly received and forwarded incoming communications, such as phone calls, and letters, to appropriate staff.
• Managed calendars and scheduled appointments to maintain smooth flow of operations.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Meet with the customer in person to address their issues, resolve problems quickly and follow up with the customer when everything is to their satisfaction.
• Forwarding notification letters to all customers if insurance is not up to date or if insurance increases.
• Training employees from Trust Bank on the new ABSA Banking system.
• Assistance with the merger of Trust Bank and ABSA Bank.

• Assisted manager in all aspects of business operations.
• Monitored and ordered supplies and materials to keep office well stocked.
• Volunteered to help with special projects of varying degrees of complexity.
• Bulk printing
• High volumes of printed products like brochures, magazines or posters, bulk printing . You want to print up to 20,000 pieces of 360 page magazine or 100,000 cheap flyers.
• Batch processing is method computers use to periodically complete high-volume, repetitive data jobs. Certain data processing tasks, such as backups, filtering, and sorting.
• Saddle stitch binding is great for small books (ones with fewer pages), but it has limitations. This method is great for pamphlets and magazines with fewer than 100 pages and page count must be in multiples of 4. Saddle stitch binding technique takes full sheets of paper, stapled together in center.
• Properly prepared, fold and / or insert up to four pages simultaneously.
• Bulk mail taping, tabbing and labeling.
• Bulk folding and inserting.
• Preparing bulk mail for shipping