Annie Elizabeth
Student
Summary
Motivated and physically fit international student currently pursuing higher education in Adelaide, with over four years of experience in customer-facing and operations roles. Known for being dependable, fast-learning, and adaptable to high-pressure environments. Seeking part-time employment in retail, hospitality, or service sectors. Holds valid work rights under a student visa and available weekday evenings and weekends.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Operations Manager
HDFC Bank
02.2021 - 06.2025
- Monitor and analyze operational performance
- Identifying areas for improvement and implementing solutions.
- Ensure adherence to regulatory requirements and internal policies to mitigate risks.
- Coordinate with external partners and stakeholders to streamline processes and achieve operational excellence.
- Consistently lead the team to boost operational proficiency
- Analyze banking transactions and customer data to identify trends and insights
- Sales of Banking products and utilizing sales resource for optimal sales support
- Created and evaluated sales forecasts, reports, and KPIs to guide data-driven strategies.
- Customer Service and Customer Retention
- Led comprehensive market analysis to unveil new sales avenues.
- Work as a team player to achieve the target of the organization and maintain the benchmarks.
Future Banker Trainee
HDFC Kakkanad
07.2020 - 01.2021
- On the job training for the exposure to various roles and activities in a main branch for gaining deeper understanding concepts through hands on application ensuring the strict statutory compliance and norms of the organization.
Operations Executive
ERNAD NIDHI LIMITED
06.2018 - 07.2019
- Prepared reports to support informed decision-making.
- Maintained strict alignment with financial regulations.
- Managed compliance records through effective KYC verification.
- Supporting marketing efforts by analyzing customer preferences.
Education
PGDM in Sales and Relationship Banking - Banking
Manipal Academy of BFSI
B.Tech. - Computer Science
Amal Jyothi College of Engineering, Kanjirapally
08-2018
MBA - Business Analytics
University of South Australia
Adelaide, SA 04.2001 -
Skills
Exceptional Customer Service
Teamwork & Communication
Fast Learner & Adaptable
Food Handling Awareness
POS & Order Management
Cleanliness & Presentation Standards
Friendly
Positive Attitude
Time Management & Punctuality
Accomplishments
- Passionate about delivering excellent customer experiences in fast paced hospitality environments
- Enthusiastic about working in team-oriented settings that value communication and collaboration
- Committed to learning new skills and growing within the quick-service restaurant industry
- Interested in food safety, service quality, and building positive customer interactions
Certification
Available for all shifts, 24x7.
Languages
English (Fluent)
Hindi (Fluent)
Malayalam (Native)
Timeline
Operations Manager
HDFC Bank
02.2021 - 06.2025
Future Banker Trainee
HDFC Kakkanad
07.2020 - 01.2021
Operations Executive
ERNAD NIDHI LIMITED
06.2018 - 07.2019
MBA - Business Analytics
University of South Australia
04.2001 -
PGDM in Sales and Relationship Banking - Banking
Manipal Academy of BFSI
B.Tech. - Computer Science
Amal Jyothi College of Engineering, Kanjirapally
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