ANNIE JANE LIMBO
Bustos,Philippines
Summary
Dedicated professional with extensive expertise in customer service excellence, customer relationship management, and effective communication. Proficient in inventory tracking, point of sale operation, and health and safety compliance, ensuring seamless operations and adherence to standards. Skilled in handling difficult customers, upselling, and delivering exceptional dining experiences through table management, serving techniques, and menu memorization. Adept at utilizing restaurant software to optimize order processing efficiency and stock inventory control while maintaining quality control. Committed to fostering team collaboration and time management to drive operational success within the hospitality industry.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
Work history
Waiter
Najd Village and Almayass Restaurant
Riyadh, Saudi Arabia
02.2025 - Current
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Helped reduce waiting times by swiftly clearing tables after use.
- Handled payment transactions to guarantee smooth customer checkout process.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Managed table settings for optimal dining experience.
- Relayed feedback from customers to management for continuous improvement.
- Maintained knowledge of menu items, leading to accurate order taking.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
CASHIER
Jollibee Branch
Bustos, Bulacan
09.2023 - 12.2023
- Inspected finish food products for quality and adherence to customer specification.
- Processed member purchases in a courteous and friendly manner.
- Stayed up-to-date on all merchandise promotions and discounts, flawlessly scanning redemption coupons.
- Maintained an orderly cash drawer through scrupulous record-keeping.
- Used thorough knowledge of all of the different departments to assist customers.
- Solved billing problems and answered customer inquiries
- Balanced cash drawer at the close of each shift
- Communicated with other Production Workers, Team Leaders, and Quality Assurance and Food Safety personnel.
FACTORY WORKER
CKF Factory
Pandi, Bulacan
12.2021 - 01.2023
- Regularly inspect parts during production to maintain high-quality standards.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
- Obey safety protocols to ensure a safe working environment.
- Produce and assemble products in factories.
- Responsible for meeting quality standards and deadlines for products
- Packing products for shipment or further processing
Education
Bachelor Of Science - Tourism Management
Baliwag Polytechnic College
Baliwag City, Bulacan 01.2020 - 01.2024
Senior High School - undefined
Alexis G. Santos National High School
Liciada Bustos, Bulacan 01.2018 - 01.2020
Junior High School - undefined
La Paz National High School
Poblacion La Paz, Agusan Del Sur 01.2014 - 01.2018
Primary - undefined
Comota Elementary School
Comota La Paz, Agusan Del Sur 01.2008 - 01.2014
Skills
- Customer service excellence
- Customer relationship management
- Inventory tracking
- Point of sale operation
- Health and safety compliance
- Effective communication
- Team collaboration
- Time management
- Stock inventory control
- Handling difficult customers
- Serving techniques
- Table management
- Order processing efficiency
- Quality control
- Restaurant software utilization
- Seasonal special recommendations
- Product knowledge
- Table clearing
- Upselling
- POS Systems
- Menu memorization
- Hot beverage making
- Health and safety standards
REFERENCE
- Jasper, Cruz, iamjaspercruz@gmail.com, 09451604145, Baliwag polytechnic college
- Krist Emerald T., Esguerra, DPR- College Aviation Admission officer/AMT Instructor, kristesguerra5@gmail.com, 0919-856 8374, 0945-408 1170
- Wilson Yvow, Bonifacio, Tourism Department Head, 0969 051 3970
ON JOB TRAINING
- Bustos Municipal Hall
- Tourism Front Desk Officer
- On Job Training
- February 19,2024 - April 5, 2024
- DPR- Aviation College
- Airline Management and Basic Cabin Crew Training Program
- January 15,2024- January 26, 2024
- Producers Savings Bank
- Work Immersion Student
- October 18,2019 - December 15,2019
Languages
English
Fluent
Arabic
Beginner
Tagalog
Advanced
Timeline
Waiter
Najd Village and Almayass Restaurant
02.2025 - Current
CASHIER
Jollibee Branch
09.2023 - 12.2023
FACTORY WORKER
CKF Factory
12.2021 - 01.2023
Bachelor Of Science - Tourism Management
Baliwag Polytechnic College
01.2020 - 01.2024
Senior High School - undefined
Alexis G. Santos National High School
01.2018 - 01.2020
Junior High School - undefined
La Paz National High School
01.2014 - 01.2018
Primary - undefined
Comota Elementary School
01.2008 - 01.2014