Anoop Chethalamana
Khobar
Summary
Operational Excellence & Training Professional with over two decades of hospitality experience in the middle east, including 13 years in the U.A.E and 6 years in K.S.A ,I have a proven track record of success in restaurant management, sales building, customer service, and food safety ranging from 5-star hotels to top- class restaurants, coffee shops, food courts, and Quick service restaurants. My expertise spans in creating a culture of continuous improvement and operational excellence, while driving cost savings and delivering results that meet or exceed customer expectations. I am an expert Trainer, Coach, Auditor and Mentor, Analyst in the industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Operational Excellence Manager
Dose Cafe
08.2021 - Current
- Leading & monitoring Quality, Service and Cleanliness at more than 45 coffee shops across KSA
- Worked along with Operations manager, COO &CFO for improving and executing processes and to implement innovative solutions to improve the overall efficiency of the operations
- Composed Operations Excellence Manual for the brand, liaising with the Training Manager
- Developed Online Operations Audit for the brand – Prepared QSC checklists and implemented it across all stores in KSA
- Conducted unannounced OER (Operation Excellence Review) for 45 stores across the KSA on Quarterly basis.
- Compiled and shared Operations Excellence Report on Quarterly basis - Kingdom wise, Region wise and Store wise performances and the opportunities by Category and Root Cause
- Prepared SOPs for new product lines and shared with Training Department for implementation
- Designed coherent Recipe Cards for easy references for the store team
- Partnered with R&D and Marketing Departments during product roll outs.
- Facilitated Coaching visits for Area managers & Shoulder to shoulder visits for Store managers.
- Spearheaded Financial Audits for the Stores across KSA & shared the reports with suggestions to CFO
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Drafted monthly KPI reports for Operations, Kingdom wise, Region wise and Store wise and shared with the Operations team.
- Developed daily Quality , Service, Cleanliness checklists to be used in the stores
Operation Excellence Coach -Training & Quality
Kudu Company for Food and Catering
10.2016 - 08.2021
- Conducted & certified KRMT ( Kudu Restaurant management training) courses for over 80 managers including Area managers, R.Ms and Asst R.Ms
- Executed Guest service workshops for the whole region guest order takers
- Conducted & Certified Food safety & product Quality trainings for Service crews & Advanced Food safety management training for Managers in the region
- Overlooked and facilitated Operation trainings for over 100 newly recruited managers in the Eastern region at various training restaurants in various work stations and shift management
- Conducted CER ( Care Excellence review) auditing for Eastern region .(60 restaurants)
- Made weekly reports for CER , SOS & training plans for the whole kingdom for the Ops excellence
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Rolled out new SOPs and updates for area managers and operation managers
- Field training for Area managers and restaurant managers for any new operational updates
- Facilitated Ecolab chemical trainings for service crew at Eastern region
- Rolled out digital training tool & digital QSC tool and provided training and coaching for the area managers & Operation managers
- Interviewed & Recruited over 100 service crews and 50 Home delivery drivers from overseas
Restaurant Manager
SSP Emirates L.L.C ,Abu Dhabi International Airport T3
10.2008 - 08.2016
- Worked as Senior Restaurant Manager and reporting to Assistant General Manager
- 22 members in F & B team, 2 Assistant Manager and 1 Assistant Supervisor
- Primarily responsible for attaining budget and achieving customer satisfaction
- Leading the pre-opening tasks which included orientations, trainings and recruitment
- Held Restaurant Manager position in Hippopotamus French Grill Restaurant and Segafredo Coffee Shop before taking over the Burger King Restaurant unit of the airport terminal 3
- Held position of Duty Manager during night shifts, responsible for all food and beverage outlets
- Managing Burger King Restaurant presently which is the highest revenue generating outlet for SSP since June 2010
- Conducting trainings for the staff
- Controlling QSC-quality, service and cleanliness and there by delivering the “Burger king guarantee”
- Responsible for food travel expert training program for all staff
- Achieved increased sale in Burger king restaurant by 97 % with 75 % increase in the customer traffic by increasing the average ticket per customer by 12 % from 2014 to 2015
- Increased sales for the first quarter of 2015 as compared to the first quarter of 2014 by 21 % even with a decrease of 5 % in customer traffic by increasing the average ticket per customer by 27 %
- Trainer for FTX (Food travel Expert) training for SSP Abu Dhabi branch.
Restaurant Team Leader
Hyatt Regency Dubai
12.2003 - 09.2008
- Worked as a Team Leader-F & B, and I was reporting to Restaurant Manager.
- Worked at 3 different restaurants: Al Dawaar-One and only revolving restaurant in Dubai serving international buffet.
- The Kitchen-Ala carte restaurant in the lobby level serving international and local favorites.
- Focaccia-Casual dining Italian Restaurant serving Chef Specials and great wines. Responsible for customer satisfaction, up sell and increased revenue.
- Managed inventory, requisitions, took inventories.
- Maintained hygiene check lists, manage Food & Beverages.
- Conducted daily briefings
Education
Bachelor of Business Administration (BBA) -
Jaipur national university
2014
Diploma - Hotel Management & Catering Technology
IHMCT KOVALAM
1999
HSC - undefined
Kendriya Vidyalaya
1996
Skills
- Operational Excellence Review
- Project Management
- SOP Development
- Operations Audit
- Training & Coaching
- Learning & Development
- Financial Audits
- KPI analysis & Reports
- Quality Control
- Customer Experience Management
- Business Process Improvement
- Research and Development (R&D)
- P& L Analysis
Certification
- Certified KRMT trainer –Kudu Restaurant management Training| 2018
- Servsafe certificate,Food safety, National Restaurant Association ,Washington D.C| 2015
- Foundations of Management , Burger king inc| 2014
- BMT (Basic Management Training), Burger King, Middle East| 2010
Timeline
Assistant Operational Excellence Manager
Dose Cafe
08.2021 - Current
Operation Excellence Coach -Training & Quality
Kudu Company for Food and Catering
10.2016 - 08.2021
Restaurant Manager
SSP Emirates L.L.C ,Abu Dhabi International Airport T3
10.2008 - 08.2016
Restaurant Team Leader
Hyatt Regency Dubai
12.2003 - 09.2008
Bachelor of Business Administration (BBA) -
Jaipur national university
Diploma - Hotel Management & Catering Technology
IHMCT KOVALAM
HSC - undefined
Kendriya Vidyalaya
- Certified KRMT trainer –Kudu Restaurant management Training| 2018
- Servsafe certificate,Food safety, National Restaurant Association ,Washington D.C| 2015
- Foundations of Management , Burger king inc| 2014
- BMT (Basic Management Training), Burger King, Middle East| 2010
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