ANOOP TR

Serve passengers directly while providing help at the point of need.

Handle international and domestic ticketing requests using approved procedures.

Supervise and manage assigned staff members to maintain daily service standards.

• Analysed market trends regularly to stay competitive in pricing strategy.
• Coordinated group bookings efficiently
• Implemented promotional strategies to drive bookings and revenue growth.
• Maintained accurate reservation records to support smooth check-in and check-out.
• Handled ticketing requests and ensured timely issue resolution.
• Supported marketing and sales activity through daily customer-facing coordination.
• Kept strong relationships with sub-agents to maintain reliable supply.
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Supervise ticket counters in downtown and airport branches daily.

Handle passengers face-to-face and resolve service issues promptly.

Process international and domestic ticketing using standard booking systems.

Meet and assist travellers at the airport on arrival.

Assist front-line staff with service difficulties and large transaction handling.

Supervise in-plant branch operations and daily customer service flow.

Assist passengers directly and handle questions during travel service.

Process international and domestic ticket bookings accurately and promptly.

Drive sales and marketing activities, while handling sub agents.

Supervise and manage other staff members to meet service standards.

Processed passenger entries at walk-in counter arrivals and departures daily.

Issued international and domestic tickets using standard booking systems.

Handled passports, visas, and emigration

Assisted passengers toward check-in, immigration, customs, and security screening areas.

Directed airport passenger flow near check-in, immigration, and customs manual screening counters.

Handled unaccompanied minors, wheelchair passengers, and guests needing special assistance.

Reconciled boarding details at boarding points using passenger and flight lists.

Allocated manual seat numbers for flights, facilitating smooth boarding process for passengers.

Completed property irregularity reports and communicated findings to relevant teams for prompt resolution.

Supervised ramp operations, ensuring efficient loading and unloading of bags for timely departures.