Antonino B. Rosaroso Jr
Cebu City,Philippines
Summary
Experienced professional with focus on customer service and problem-solving skills, dedicated to enhancing client relationships and resolving issues efficiently. Skilled in promoting products, and driving customer loyalty. Organized and adaptable, with experience in merchandising, display setup, and customer assistance. Also experienced in warehouse operations, ensuring efficient inventory management and order fulfillment using barcode scanning and pallet jack operation. Committed to safety, capable of heavy lifting, and flexible with shifts.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
Work history
Sales coordinator
Simple Solution Company
Dammam, Saudi Arabia
02.2025 - Current
- Source, prepare quotations and process sales orders, and invoices
- Coordinate between sales team, clients, and internal departments (logistics, finance, procurement)
- Track orders and ensure timely delivery
- Maintain customer records and update systems
- Handle client inquiries (often in both Arabic & English)
- Support sales meetings with clients and suppliers, and follow-ups
- Ensure compliance with company policies and Saudi regulations
Outbound Call Sales and Chat Sales Specialist (Verizon Account)
TeleTech Philippines
Cebu, Philippines
07.2022 - 12.2024
- Led customer engagement initiatives across sales process for Verizon devices such as phones, iPads, watches, and accessories.
Resolved customer inquiries and concerns regarding order processing and shipping, ensuring high levels of satisfaction.
Developed and maintained comprehensive lists of potential customers while managing sales databases effectively. - Built rapport with customers and made suggestions to upsell products and achieve sales goals.
Customer Service Representative
Teleperformance
Cebu, Philippines
03.2019 - 04.2022
- Managed customer complaints by devising appropriate solutions and alternatives within established timeframes.
Conducted follow-ups to ensure complete resolution of issues.
Oversaw record-keeping of customer interactions and processed accounts with attention to detail.
Implemented communication procedures and policies to maintain consistency and quality.
Exhibited commitment to customer service excellence by taking proactive measures. - Improved customer satisfaction by effectively handling complaints and inquiries.
Salesman
Saco for Saudi Company
Khobar, Eastern Province
07.2014 - 09.2018
- Assisted team in maintaining presentation of sales floor.
Supported organisation and restocking of merchandise.
Helped update stockroom inventory and answered phones.
Provided customers with product information and recommendations.
Assigned primarily to one zone on sales floor. - Demonstrated excellent communication skills in all client interactions, ensuring clear mutual understanding at all times.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Performed duties safely in line with warehouse rules, promoting best working practices.
- Sorted materials on warehouse racks and shelves.
- Performed tagging and labelling of warehouse inventory.
- Maintained and cleaned warehouse equipment following set procedures.
Promodiser
True Value
Cebu, Philippines
01.2013 - 06.2014
- Met sales targets routinely.
Assisted with timely merchandise restocking.
Flagged delivery discrepancies promptly and aided in scheduled inventory checks. - Gave out samples and promotional items during events for increased customer interaction.
Education
Bachelor of Science in Hotel And Restaurant Management -
University of Cebu- Banilad
Philippines 10.2008 - 10.2012
Automotive Servicing NC II
Tesda Regional Training Center-Cebu
Cebu 06.2007 - 09.2007
High School Diploma - Computer Science
Canduman National Highschool
Philippines 01.2004 - 01.2008
Graduated -
Tawason Elementary School
Philippines 01.1998 - 01.2004
Skills
- Problem solving
- Time management
- Active listening
- Customer service
- Organizational skills
- Expertise in multitasking
- Flexible working hours
- Stock rotation practices
- Warehouse cleaning techniques
- Basic mathematics understanding
- Picking and packing
- Team player
- Microsoft Excel
- Forklift operation
- Stocking and loading
- Microsoft Outlook
LANGUAGES
English
Arabic Intermediate
Disclaimer
I hereby certify that the above mention is true and correct to the best of my knowledge and belief. ANTONINO B. ROSAROSO JR Applicant
Timeline
Sales coordinator
Simple Solution Company
02.2025 - Current
Outbound Call Sales and Chat Sales Specialist (Verizon Account)
TeleTech Philippines
07.2022 - 12.2024
Customer Service Representative
Teleperformance
03.2019 - 04.2022
Salesman
Saco for Saudi Company
07.2014 - 09.2018
Promodiser
True Value
01.2013 - 06.2014
Bachelor of Science in Hotel And Restaurant Management -
University of Cebu- Banilad
10.2008 - 10.2012
Automotive Servicing NC II
Tesda Regional Training Center-Cebu
06.2007 - 09.2007
High School Diploma - Computer Science
Canduman National Highschool
01.2004 - 01.2008
Graduated -
Tawason Elementary School
01.1998 - 01.2004