Antony Muniu
Riyadh
Summary
Adept at enhancing guest experiences and streamlining reservation processes, I leveraged my computer skills and exceptional customer service at The Groves to resolve disputes and boost satisfaction. My culinary expertise, honed at prestigious venues like Hilton Nairobi, consistently elevated dining standards through innovative menu development and meticulous food safety practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Service Representative
The Groves
Riyadh, Saudi Arabia
09.2024 - Current
- Answered incoming calls from guests seeking reservations or general information.
- Ensured compliance with hotel policies and procedures.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored security cameras to ensure safety of customers and staff.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Handled customer complaints professionally and efficiently.
- Greeted walk-in and phone guests, determining interests and needs.
Demi Chef De Partie
American holland
Miami, UNITED STATES
04.2023 - 05.2024
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining high quality standards.
- Checked quality of raw materials before use to ensure freshness.
- Checked quality of food products to meet high standards.
- Rotated food stock, using up older items first and rejecting expired goods.
- Adhered to established standards for product presentations, flavor profiles, and plate design set forth by Head Chef.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
Demi Chef De Partie
Planet Hollywood Doha
Doha, Qatar
05.2021 - 04.2023
- Followed complex recipes to create delicious pastries, cakes and baked goods for pastry chefs.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Completed side work and prep according to back of house checklist.
- Collaborated with other chefs to develop new menu items and improve existing ones.
- Improved performance of team members resulting in high-quality meals produced daily.
- Resolved customer complaints regarding food quality or service promptly and professionally.
Demi Chef De Partie
Soffitel Downtown Dubai
Dubai, United Arab Emirates
04.2018 - 03.2021
- Observed food safety and sanitation protocols to reduce germ spread.
- Performed periodic deep cleaning operations of all kitchen appliances.
- Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
- Monitored stocks of all food items, ensuring adequate supplies at all times.
- Inspected equipment regularly for proper operation and safety compliance.
- Set up workstations with needed ingredients, utensils and cooking equipment.
Commis Chef
French Olive Doha
Doha , Qatar
01.2014 - 11.2017
- Rotated food stock, using up older items first and rejecting expired goods.
- Ensured proper storage of food items at correct temperature according to health code standards.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Assisted higher-level chefs in the preparation of more complex dishes.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
Chef Trainee/ Casual Staff
Hilton Nairobi
Nairobi, Kenya
06.2011 - 09.2013
- Provided guidance and support to junior staff members when needed.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Received orders from waiters and waitresses in a timely manner and prepared them accordingly.
- Followed recipes accurately to prepare dishes according to restaurant standards.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Attended training sessions conducted by senior chefs to learn new techniques.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
Graduate Certificate - Hospitality And Tourism Management
Qatar Host Training Programme
Qatar08-2022
Diploma - Tourism And Hospitality Management
Allison Online School
Ireland10-2021
Some College (No Degree) - Advanced Diploma in Hospitality Management.
Air Travel Institute
Kenya11-2012
Skills
- Services and amenities promotion
- Information protection
- Inventory monitoring
- Tourism industry insight
- Computer skills
- Data entry
- Complaint handling
- Issue resolution
- Reservation management system
- Food and beverage area setup
- Verbal and written communication
- Customer service
Accomplishments
- Accomplished to be a certified host during the world cup tournament in Doha,Qatar.
- got a certificate in STCW (STANDARD TRAININGCERTIFICATION AND WATCH KEEPING FOR SEAFARERS)
Certification
- STCW
- BOEKER FOOD SAFETY CERTIFICATION
- QATAR HOST CERTIFICATE
References
References available upon request.
Timeline
Guest Service Representative
The Groves
09.2024 - Current
Demi Chef De Partie
American holland
04.2023 - 05.2024
Demi Chef De Partie
Planet Hollywood Doha
05.2021 - 04.2023
Demi Chef De Partie
Soffitel Downtown Dubai
04.2018 - 03.2021
Commis Chef
French Olive Doha
01.2014 - 11.2017
Chef Trainee/ Casual Staff
Hilton Nairobi
06.2011 - 09.2013
Graduate Certificate - Hospitality And Tourism Management
Qatar Host Training Programme
Diploma - Tourism And Hospitality Management
Allison Online School
Some College (No Degree) - Advanced Diploma in Hospitality Management.
Air Travel Institute
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