ANTONY SAJU
Adelaide
Summary
Skilled Lead Customer Service Manager with substantial background in overseeing and improving customer service operations. Strengths include team leadership, problem-solving, and development of effective procedures to enhance customer experience. Provided transformative contributions in previous roles by implementing innovative strategies resulting in improved efficiency and customer satisfaction rates. Responsible, communicative, and dedicated to accurately and efficiently processing enrollment applications. Specialties include data entry, customer service, and promoting company initiatives.
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
4
4
years of professional experience
Work History
Customer Service & Barista
United Petroleum
07.2024 - Current
- Prepared and served high-quality barista-made coffee and beverages.
- Handled customer inquiries and provided excellent customer service.
- Maintained cleanliness and organization of the café and service area.
- Assisted in fuel station operations, including cash handling and POS system use.
- Supported daily store operations and ensured smooth workflow.
- Maintained a clean and organized workspace for optimal productivity and safety.
Customer Service
Dominos pizza
11.2023 - 10.2024
- Created strategies for improving customer service operations.
- Assisted servers in providing outstanding customer service.
- Created reports summarizing daily customer service activities.
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
Customer Service Cashier
Falafel house
08.2023 - 11.2023
- Provided excellent customer service by helping customers locate items they were looking for.
- Welcomed customers, offering assistance to help find store items.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer Service
Reliance supermarket
11.2021 - 05.2023
- Created strategies for improving customer service operations.
- Assisted servers in providing outstanding customer service.
- Created reports summarizing daily customer service activities.
- Resolved customer service issues as needed.
Education
Bachelor - Community Service
Torrens University
Adelaide, SA12.2026
Skills
- Superior customer service
- Reliable customer service
- Delivers exceptional customer service
- Strong customer service
- Cash-handling procedures
- POS system
- Barista coffee-making skills
- Time management
- Friendly and outgoing
- Team player
- Attention to detail
Timeline
Customer Service & Barista
United Petroleum
07.2024 - Current
Customer Service
Dominos pizza
11.2023 - 10.2024
Customer Service Cashier
Falafel house
08.2023 - 11.2023
Customer Service
Reliance supermarket
11.2021 - 05.2023
Bachelor - Community Service
Torrens University
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