ANUP KUMAR
Al Nakheel, Riyadh, KSA.,India
Summary
Highly skilled professional with extensive expertise in supervision of employees, maintaining a healthy work atmosphere, and handling multiple priorities. Demonstrates impressive communication and interpersonal skills, with a commitment to company success and the ability to survive stressful situations. Proficient in Microsoft Dynamics AX Software, MS Office Suite, e-mail applications, and internet research. Adept at developing corporate vision, managing communication relations, and exercising power effectively. Career goal includes leveraging multi-functional perspective and developing multifunctional integration skills to drive organizational success.
Proactive leader with motivational and aspirational approach to team management. Demonstrates strong problem-solving and communication skills, ensuring operational harmony and team cohesion. Ready to drive impactful results and enhance overall productivity.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Senior Supervisor Soft Service
Digital City (Enova by Veolia)
Riyadh, Saudi Arabia
12.2023 - 01.2025
- To Handling Sub-Contractor- Cleaning, Land Scape, Pest Control, Waste Management & Façade Cleaning
- To ensure the Sub-Contractor provides the highest standards of delivery demonstrating excellent service at all times
- To ensure specialist sub-contractors are compliant with Clients Conduct and are providing efficient service and value for money
- To ensure that all areas within sphere of control are adequately staffed and that staff are proactively supervised in the undertaking of their duties
- To ensure that all staff have access to the appropriate resources and equipment to carry out their role
- To ensure that all staff completes their tasks to the standards determined in work schedules and to escalate any on-going issues to the Soft Services Manager as necessary
- To monitor and record sickness and absence for Team Leaders, undertaking return to work interviews with staff following periods of sickness or absence
- To carry out counselling sessions as and when required to the appropriate staff groups
- To carry out Sub-Contractor standard self and joint audits with client representatives, to an agreed timetable and take appropriate action where a shortfall in standards is identified
- To carry out job training and or assessment of staff where this is appropriate and necessary to support the trainer
Operation Supervisor (soft services).
HAMAD International Airport (FMM)
Doha, Qatar
02.2019 - 04.2023
- Work as a Facility Supervisor in V.V.I.P Lounge & PTC Area in Airport
- Assign working their duties and inspects work for conformance to prescribed standards of cleanliness
- Investigates complaints regarding housekeeping service and equipment and takes corrective action
- Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments
- Coordinates work activities among departments
- Conducts orientation training and in-service training to explain policies, work procedure, and to demonstrate use and maintenance of reequipment
- Inventories stock to ensure adequate supplies
- Evaluates records to forecast department personnel requirements
- Makes recommendation to improve service and ensure more efficient operation
- Prepares reports concerning room occupancy, payroll and department expenses
- Attends staff meeting to discuss company policies and patrons' complaints
- Issues supplies and equipment to works
- Establishes standards and procedures for work of housekeeping staff
- Advise manager, desk check or admitting personnel of rooms ready for occupancy
- Records data regarding work assignments, personnel action and time cards and prepares periodic reports
- Screens jobs applicants, hires new employees and recommends promotions, transfers and dismissals
Housekeeping Executive
Country inn & Suite Hotel
Gurgaon, India
04.2017 - 01.2019
- Inspect 50 guest rooms on an average in day to ensure compliance with cleanliness maintenance and set-up standards as well as to verify them
- Provide training, coaching and counseling for better performance to housekeeping staff
- Ensuring pest control, preventing maintenance and deep cleaning schedules are followed for all areas
- Carried out snagging and re snagging of the guest rooms as well as public areas
- Monitoring and controlling housekeeping procedure including key control, security and emergency procedures health and safety for employees and guest
- Organizing the staff activities such as team building
Supervisor in Housekeeping Department
Royal Catering
Abu Dhabi
01.2015 - 02.2017
- Assign working their duties and inspects work for conformance to prescribed standards of cleanliness
- Investigates complaints regarding housekeeping service and equipment and takes corrective action
- Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments
- Coordinates work activities among departments
- Conducts orientation training and in-service training to explain policies, work procedure, and to demonstrate use and maintenance of reequipment
- Inventories stock to ensure adequate supplies
- Evaluates records to forecast department personnel requirements
- Makes recommendation to improve service and ensure more efficient operation
- Prepares reports concerning room occupancy, payroll and department expenses
- Attends staff meeting to discuss company policies and patrons' complaints
- Issues supplies and equipment to works
- Establishes standards and procedures for work of housekeeping staff
- Advise manager, desk check or admitting personnel of rooms ready for occupancy
- Records data regarding work assignments, personnel action and time cards and prepares periodic reports
- Screens jobs applicants, hires new employees and recommends promotions, transfers and dismissals
- Project: Formula One, NMDC Guest House, ALHOSN
Housekeeping Supervisor
Park Plaza Hotel
Shahdara, New Delhi
09.2012 - 01.2015
- Allocation and planning for staffing as area requirement
- Making an action plan for corrective action taken & preventive action to avoid future complaints
- Lessoning with various departments for smooth functioning of the department
- Implement and training associates on SOP
- Regular inventories of linen/miscellaneous and uniforms for better control
- Attends staff meeting to discuss company police and patrons' complaints
- Established standards and procedures for work of housekeeping staff
- Checking and reporting on any discrepancies found in the occupancy
- Records data regarding work assignment, personnel action and time cards and prepares periodic reports
- Screens jobs application, hires new employees and recommends promotion, transfers and dismissals
- Regular checking for AMC contracts for machine maintenance and training staff on use of the same
- Making a list for MRT rooms and discussing the room maintenance concerns with concerned HOD
Room Associate
Aman Resort
New Delhi
10.2010 - 08.2012
- Assigned with the Housekeeping department
- Responsible for manning activities such as guest floors, public areas, preventive maintenance, inventory
- Co-ordination with other department and generate outstanding comfort for all external and internal customer
- Responsible for the cleanliness, maintenance, job allocation, store, inventory of the linen & equipment
- Monitor progress of activities
- Retrain staff to procedure whenever necessary
- On the job training to be given to operatives at all time necessary
- Ensure staff welfare supports are auctioned
- Ensure safety policies and practiced are followed
Team Leader
Ocean Spray Hotel
Pondicherry
10.2008 - 09.2010
- Ensuring defect tree rooms are provided to the guest with highest level of cleanliness
- Understanding anticipating each guest personal profile and providing individual recognition
- Proactively anticipating and reinforcing guest preferences
- Ensuring guest preferences is met upon arrival and at every visit
- Communicating with guest at every opportunity to get their feedback
- Practicing and promoting effective and timely recovery of guest complaints
- Being a team player by supporting each other in achieving strategic objective
- Taking an active leadership role in the workplace and ensuring high standards of guest as well as personal safety and hygiene
- Attending training to improve work performance and maximizing potential
- Being environmentally conscientious by conversing water and energy and ensuring proper garbage management
- Creating a positive and relaxed working environment
- Maintaining the supply cost and quality standard
- Always appreciated for resource and people management skills
- Training Contractual staffs regarding personal grooming, usages of chemicals and maintaining of equipment's
Education
Bachelor of Science - Chemistry
Jai Prakash University
Bihar, India 06.2002 - 08.2005
High School Diploma - Science
Bihar Intermediate council
Bihar,India 06.2000 - 04.2002
High School Diploma - Arts
Bihar School Examination board
Bihar, India 04.1998 - 05.1999
Bachelor In Hotel and Catering Management - Hotel Management
Durgapur Society of Management Science
West Bengal, India 04.2006 - 08.2009
P.G.D.M. - Operation & Management
Symbiosis Distance Learning
Pune, India 03.2009 - 09.2011
Skills
- Excellent Typing Skills
- Excellent computer skills
- Supervision of employees
- Professional Phone Manner
- Handle multiple priorities
- Commitment to Company success
- Maintaining healthy work atmosphere
- Ability to survive stressful situations
- Impressive communication & interpersonal skills
- Multi-functional perspective
- Knowledge in Microsoft Dynamics AX Software
- Ability to handle multiple issues
- Developing corporate vision
- Delegates
- Utilizes resources effectively
- Develops multifunctional integration skills
- Exercises power effectively
- Conceives and manages change
- Manages communication relations
- Proficient in MS Office Suite
- E-mail applications
- Internet research
- Health and safety communication
Accomplishments
- Best Employee of the Month, June, Royal Catering UAE
- Best Employee of the Month, August, Park Plaza Hotel
Languages
English
Hindi
Custom
06/2018, IT from Hotel Sun & Sand, Shridhi
Personal Information
- Date of birth: 08/05/84
- Nationality: Indian
- Marital status: Married
Certification
IOSH
First Aid
Affiliations
- Reading Books and Listening Music
Timeline
Senior Supervisor Soft Service
Digital City (Enova by Veolia)
12.2023 - 01.2025
Operation Supervisor (soft services).
HAMAD International Airport (FMM)
02.2019 - 04.2023
Housekeeping Executive
Country inn & Suite Hotel
04.2017 - 01.2019
Supervisor in Housekeeping Department
Royal Catering
01.2015 - 02.2017
Housekeeping Supervisor
Park Plaza Hotel
09.2012 - 01.2015
Room Associate
Aman Resort
10.2010 - 08.2012
P.G.D.M. - Operation & Management
Symbiosis Distance Learning
03.2009 - 09.2011
Team Leader
Ocean Spray Hotel
10.2008 - 09.2010
Bachelor In Hotel and Catering Management - Hotel Management
Durgapur Society of Management Science
04.2006 - 08.2009
Bachelor of Science - Chemistry
Jai Prakash University
06.2002 - 08.2005
High School Diploma - Science
Bihar Intermediate council
06.2000 - 04.2002
High School Diploma - Arts
Bihar School Examination board
04.1998 - 05.1999
IOSH
First Aid
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