ANUP S NALAVADE
DAMMAM,SA
Summary
- Driven professional with exceptional leadership abilities and knack for strategic planning and team development. Proficient in managing operations and driving sales growth through effective communication and problem-solving. Ready to make significant impact and achieve outstanding results in any suitable role.
- Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Area manager
Geekay Group
Dammam, Eastern Province
10.2023 - Current
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Supervised daily store operations, ensuring optimal customer service delivery.
- Trained members of the team for improved overall productivity.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Established strong relationships with key stakeholders to enhance business growth.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Analysed sales data regularly for informed decision-making processes.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Transformed underperforming teams into productive, profitable teams, increasing sales by 18%.
- Managed inventory and reduced shrinkage by 70% through detailed monitoring of daily operations and stock.
- Oversaw 7 direct reports to achieve efficiency targets.
Area manager
Geekay Group
Abu Dhabi, UAE
05.2018 - 09.2023
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Supervised daily store operations, ensuring optimal customer service delivery.
- Trained members of the team for improved overall productivity.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Coordinated several successful marketing campaigns contributing to market expansion.
- Established strong relationships with key stakeholders to enhance business growth.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Analysed sales data regularly for informed decision-making processes.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Managed inventory and reduced shrinkage by 70% through detailed monitoring of daily operations and stock.
- Managed team of 27 staff, driving performance with motivational strategies to exceed sales targets.
- Analysed sales reports to identify trends and update strategies.
- Maintained ownership of B2B sales pipeline, sourcing and developing new business opportunities to drive sales.
Regional manager
Denave India Pvt. Ltd. (Google Hardware)
Mumbai, India
10.2016 - 12.2017
- Managed region-wide project to successful completion.
- Liaised regularly with head office to ensure alignment of regional goals with overall company objectives.
- Built strong relationships with stakeholders, improving customer satisfaction rates.
- Directed sales efforts to increase brand awareness in the region.
- Maintained constant communication with staff, fostering transparency and trust within the team.
- Tracked key performance metrics to identify areas requiring improvement.
- Deployed promotional campaigns to complement regional initiatives.
- Established and maintained operational standards for 9 city locations across region.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Directed day-to-day work of 138 employees and motivated teams to exceed objectives.
Senior store manager
Sara Soul Pvt. Ltd.
Mumbai, India
02.2015 - 09.2016
- Coordinated daily operations, enhancing efficiency in the workplace.
- Boosted store morale by implementing employee recognition programmes.
- Resolved customer complaints promptly, maintaining brand reputation effectively.
- Collaborated with other store managers to share best practices and insights frequently.
- Analysed sales trends for effective stock management and re-ordering process.
- Executed promotional strategies to drive increased sales revenue.
- Led team meetings for improved communication and problem-solving skills.
- Promoted from Store Manager to Senior Store Manager within 9 month period.
- Monitored sales efforts and generated reports using FOCUS to identify areas for improvement.
Store Manager
Reliance Retail Ltd.
Nasik, India
10.2013 - 12.2014
- Managed staff rosters, ensuring adequate coverage during peak times.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Implemented promotional displays to increase product visibility and sales.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Followed industry trends and set pricing strategies to maximise business returns.
- Leveraged strong working knowledge of products and systems within CDIT Retail industry.
Store Manager
EROS Electricals
Abu Dhabi, UAE
08.2010 - 08.2013
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Assisted customers in locating products around the shop floor promptly.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Assistant store manager
Cellucom Retail India Ltd.
Mumbai, India
11.2007 - 04.2010
- Coordinated staff meetings for improved communication and team morale.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Managed cash registers, handled financial transactions accurately.
- Handled employee concerns discreetly; fostered healthy working environment.
- Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
- Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
Customer service executive
Reliance B.P.O.
Mumbai, India
02.2005 - 01.2007
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Coordinated with other departments for efficient problem resolution.
- Handled high volume calls whilst maintaining professionalism and composure.
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Utilised CRM software proficiently, streamlining the complaint handling process.
Education
Bachelor of Business Administration - Retail Management
Gauhati University
India 05.2012 - 11.2015
Skills
- Area sales reporting
- Microsoft office suite proficiency
- Retail operations knowledge
- Customer Service
- Employee management
- Territory management
- Staff development
- Stakeholder management
- Inventory control
- Mentoring and coaching
Accomplishments
- Recognized by Management for my Area's sales performance during COVID period in 2020. Gaming PC business initiative in 2019 by Geekay Group.
- Won two awards for my team for the best performing area and team in 2017 by Google Hardware.
- Won 3 best category sales awards in 2011 and 2012 by the Management of EROS Electricals.
Languages
English
Advanced
Hindi
Fluent
Gujarati
Fluent
Marathi
Native
Arabic
Elementary
Affiliations
- Watching Movies
- Listening to Music
- Travelling
- Hearing other's ideas and thoughts
References
References available upon request.
Timeline
Area manager
Geekay Group
10.2023 - Current
Area manager
Geekay Group
05.2018 - 09.2023
Regional manager
Denave India Pvt. Ltd. (Google Hardware)
10.2016 - 12.2017
Senior store manager
Sara Soul Pvt. Ltd.
02.2015 - 09.2016
Store Manager
Reliance Retail Ltd.
10.2013 - 12.2014
Bachelor of Business Administration - Retail Management
Gauhati University
05.2012 - 11.2015
Store Manager
EROS Electricals
08.2010 - 08.2013
Assistant store manager
Cellucom Retail India Ltd.
11.2007 - 04.2010
Customer service executive
Reliance B.P.O.
02.2005 - 01.2007
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