Aqal Al Aqal
Dammam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Services Specialist
Riyad Bank
Dammam
01.2014 - Current
- Collaborated with team members to achieve branch sales targets consistently.
- Participated in ongoing professional development initiatives to stay current on industry trends and best practices relevant to the Bank Customer Service Specialist role.
- Maintained strict adherence to bank policies, procedures, and regulatory requirements for optimal compliance levels.
- Oversaw account maintenance tasks such as updating personal information or ordering checks for clients, ensuring smooth operations within the branch setting.
Sales and Services Banker
Riyad Bank
Dammam
07.2010 - 09.2014
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Trainee
Bank Saudi Hollandi
Dammam
01.2008 - 09.2008
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Customer Service Representative
Dar al Nadim for Technical
Dammam
01.2005 - 12.2005
Education
Marketing -
College of Technology
Dammam03.2008
Skills
- Customer care
- Relationship Building
- Sales strategy development
- Negotiation
- Objection handling
- Critical thinking
- Product description
- Business Development
- Needs analysis
- Account Management
- Product and service knowledge
Certification
- Awareness program about operational risksand supervisory cases
- Preparatory program for the retail banking exam
- Professional basics of retail banking services
- Law requirements – Tax compliance
- Cybersecurity – Information and privacy
- Compliance and combating fraud
- Business continuity
- Information Security And commitment
- Anti-fraud seminar And financial crimes
- Problem Solving And make decisions
- the responsibility And the initiative
- Legal aspects
- The program Comprehensive awareness of operational risks-And cases
Languages
English
Timeline
Customer Services Specialist
Riyad Bank
01.2014 - Current
Sales and Services Banker
Riyad Bank
07.2010 - 09.2014
Trainee
Bank Saudi Hollandi
01.2008 - 09.2008
Customer Service Representative
Dar al Nadim for Technical
01.2005 - 12.2005
Marketing -
College of Technology