Aqib Javed
Jeddah
Summary
Dynamic leader with a proven track record at iMile Saudi Logistic Services, excelling in operations management and team supervision. Demonstrated success in enhancing productivity through process improvement and staff management. Skilled in negotiation and fostering professional development, significantly boosting employee performance and customer satisfaction. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
8
8
years of professional experience
Work History
Hub Leader
iMile Saudi Logistic Servies
12.2020 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Prepared strategic planning to realize company vision.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Travel agency manager
Golden Jeddah Wings
02.2018 - 09.2020
- Maintained excellent customer satisfaction by updating clients on holiday bookings, changes and latest offers.
- Actioned customer feedback to promote continued service improvement.
- Devised activity and service plans to meet customer requirements.
- Oversaw bookings with accurate calendar management.
Sales Representative
Al Haramain HMDC
04.2018 - 12.2019
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Kept detailed records of daily activities through online customer database.
Merchandiser
Coca Cola
02.2017 - 12.2017
- Improved displays and installed POS tailored to individual store features.
- Managed inventory to secure high-performing seasonal collections in line with customer demand.
- Coordinated in-store displays according to promotional plans outlined by vendors.
Education
Intermediate - Computer Science
Pakistani International School
03.2014
Skills
- Team supervision
- Employee performance reviews
- Process improvement
- Handled high-volume telephone and email enquiries to minimize backlogs
Inventory Control
Operations Management
Languages
English
Upper intermediate
A1
Arabic
Upper intermediate
A1
Timeline
Hub Leader
iMile Saudi Logistic Servies
12.2020 - Current
Sales Representative
Al Haramain HMDC
04.2018 - 12.2019
Travel agency manager
Golden Jeddah Wings
02.2018 - 09.2020
Merchandiser
Coca Cola
02.2017 - 12.2017
Intermediate - Computer Science
Pakistani International School
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