Ar-jay Masongsong
Taif
Summary
Driven and dynamic professional with a proven track record at Althobiti, where I excelled in enhancing customer satisfaction and streamlining service operations. Leveraged strong multitasking abilities and exceptional customer service skills to increase bar revenue and maintain high-quality standards. Recognized for building lasting patron rapport and managing high-volume dining efficiently, contributing significantly to the establishment's success.
Overview
6
6
years of professional experience
Work History
Bar Waiter
Althobiti
02.2024 - Current
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Communicated with guests to record orders and assess needs.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Poured and prepared mixed drinks for over Number customers daily.
- Anticipated guest needs and provided proactive service.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Assisted with bartending duties during high-volume shifts.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Assisted in event planning efforts for private parties or special occasions held at the bar venue.
- Checked identification for minimum age for sale of alcoholic beverages.
- Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
- Maintained accuracy and efficiency when processing sales transactions.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Received over Number beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
- Contributed to menu development by suggesting new beverage offerings based on current trends and customer preferences.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
- Exceeded daily sales targets consistently through effective upselling strategies and personalized service.
- Demonstrated proficiency in using point-of-sale systems for accurate order processing and payment handling.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waiter/asst Kitchen
Alnoura
10.2018 - 02.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Promoted specials or upsold items to increase average check amount.
- Met with chef to review daily specials and menu changes.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
2nd Graduate - Hotel Restaurant Services
STI College Balayan Batangas
Batangas05.2016
Skills
- Customer Service
- Strong multitasking
- Cleaning and sanitization
- Order Taking
- Memory retention
- Payment Processing
- Cleanliness
- POS Systems
- Cash Handling
- Bartending prowess
- Beverage Preparation
- Relationship Management
- Beverage Service
- Food and beverage pairings
- Complaint resolution
- Patron rapport
- Item promotion
- Drink Preparation
- Table Bussing
- Organization
- Table Setting
- Sales strategy
- Banquet Coordination
- Tableside Service
- High-volume dining
- Safe Food Handling
- Menu Recommendations
- Menu Memorization
- Guest Relations Management
- Food spoilage prevention
- Food inspection
- ABC standards
- Food station setup
- Order Accuracy
- Quality Control
- Knowledge of Identification regulations
- Menu presentation
- Bill computation
- Daily specials memorization
- Dining area maintenance
- Service prioritization
- Adaptable and Flexible
- Reliable and Responsible
- Warm and Friendly
- Relationship Building
- Cleaning and sanitizing
- Conflict and Complaint Resolution
- Team Player
- High Energy and Stamina
- Hospitality service expertise
- Order Management
- Transactions and Cash Handling
- Team Leadership
- Food Preparation and Safety
- Order delivery practices
- Hospitality best practices
- Food and Beverage Service
- Food and Beverage Upselling
- Food handling
- Upselling
- Food Running
- Food safety understanding
- Food Safety Standards
- Inventory Management
- Special Requests and Substitutions
- Food sales and promotion
- Problem-Solving
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Bar Waiter
Althobiti
02.2024 - Current
Waiter/asst Kitchen
Alnoura
10.2018 - 02.2021
2nd Graduate - Hotel Restaurant Services
STI College Balayan Batangas
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