Arafah Mubarak Alyaqubi
Jeddah,Mecca Region
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
5
5
years of professional experience
8088
8088
years of post-secondary education
Work history
Call centre agent
Al Shakreen clinic
Jeddah
05.2024 - Current
- Answering customer calls and responding to social media.
- Providing product or service information.
- Handling customer complaints or issues.
- Working on CTOPIA program.
- Booking appointments.
Receptionist
Safwah Al Muhedib dental clinic
Jeddah
03.2020 - 04.2021
- Scheduling appointments with clients.
- Organizing and performing data entry.
- Digital marketing.
Education
Bachelor of Science - Computer Science
Umm Al-Qura University
/2016 - /2020
cyber-Security -
Technical and Vocational Training
Communicate Effectively with Customers -
Duroub
Principles of Customer Services -
Duroub
Microsoft Office - Word - Excel
Duroub
Skills
- Using Microsoft Office programs
- Commitment and discipline to work
- Accuracy and flexibility to work collaboration
- Fast learner
- Working within a teamwork
- Organized
- Flexible
- Customer Service
Languages
Arabic
Native
English
Intermediate
Timeline
Call centre agent
Al Shakreen clinic
05.2024 - Current
Receptionist
Safwah Al Muhedib dental clinic
03.2020 - 04.2021
Bachelor of Science - Computer Science
Umm Al-Qura University
/2016 - /2020
cyber-Security -
Technical and Vocational Training
Communicate Effectively with Customers -
Duroub
Principles of Customer Services -
Duroub
Microsoft Office - Word - Excel
Duroub
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