Arafath Nazeer
Riyadh
Summary
A seasoned fulfillment and supply chain professional with over 10 years of experience in managing cross-functional activities across distribution, warehouse, transportation, and logistics. Proven track record in the e-commerce and logistics industries, with expertise in optimizing operations and driving efficiency. Skilled in complex analysis, innovative problem-solving, and data-driven decision-making. Adept at leading teams, fostering continuous learning, and promoting action-oriented collaboration in fast-paced environments.
Overview
12
12
years of professional experience
Work History
SENIOR PROGRAM MANAGER (MENA)
NOON.COM
Riyadh
03.2023 - Current
- Managing end-to-end inventory control, ensuring accurate stock levels are maintained across all fulfillment centers.
- Identify areas for process improvement in inventory operations to reduce inefficiencies, improve throughput, and increase overall fulfillment speed.
- Lead projects focused on optimizing inventory handling processes, and introduce automation solutions where applicable.
- Utilize data and analytics to monitor inventory turnover, forecast demand, and identify trends in inventory needs.
- Implement and track KPIs related to inventory health, cost reduction, and service levels.
- Work closely with tech teams to design and implement system improvements to better manage inventory, reduce errors, and enhance reporting capabilities.
- Develop and monitor performance metrics and dashboards to track inventory-related KPIs.
OPS. EXCELLENCE MANAGER
NOON.COM
Cairo
02.2022 - 02.2023
- Established and managed the centralized Operations Excellence function for Egypt, collaborating with the regional Ops Ex. team to ensure the country’s SLAs and TATs align with regional benchmarks.
- Led the local administrative function, overseeing manpower and transportation related to fulfillment operations and facility maintenance to ensure smooth day-to-day operations.
- Managed all procurement activities related to fulfillment operations and expansion projects, working closely with the local procurement team and suppliers to ensure timely and efficient supply of materials and services.
- Supervised the supply of operational packaging materials, ensuring quality, smooth logistics, and cost efficiency in material sourcing.
- Acted as the local project manager for fulfillment expansion projects, coordinating with the central project management team to ensure successful execution of country-specific initiatives.
OPERATIONS MANAGER
NOON.COM
Riyadh
01.2021 - 01.2022
- Led the end-to-end returns process for Non-Delivered Returns (NDR) from the Riyadh region and Customer-Initiated Returns (CIR) across KSA, ensuring compliance with company procedures and policies.
- Collaborated with key stakeholders, including Logistics, Planning, and Central Operations, to achieve performance targets and streamline returns workflows.
- Managed a broad range of warehouse return activities, such as receiving returns, conducting quality checks, grading items, and overseeing RTV (Return to Vendor), and liquidation processes.
- Directed a team of over 350 staff, including Assistant Managers, Supervisors, and Team Leaders, who were responsible for recruitment, training, task delegation, performance appraisals, addressing performance issues, and resolving operational challenges.
RETURNS MANAGER
NOON.COM
Riyadh
02.2020 - 12.2020
HEAD OF OPERATIONS, FULFILLMENT
DARAZ.LK
Colombo
11.2019 - 03.2020
- Oversaw a range of warehouse activities including inbound, storage, shipping, quality control, and inventory management for both B2C and B2B orders, ensuring accuracy and efficiency.
- Developed and implemented peak and off-peak season picking and processing strategies to optimize operational efficiency.
- Managed value-added services such as bundling and repacking, ensuring accurate execution in line with business requirements.
- Collaborated with key stakeholders (Logistics, Planning, and Central Operations) to meet set targets while adhering to company policies and procedures.
- Ensured inventory accuracy by leading timely stock counts and reconciliation with system records, coordinating with the warehouse team for precision.
- Investigated and resolved customer issues and requests to enhance satisfaction and service quality.
- Provided actionable insights through comprehensive reporting to support business decision-making and improve operational performance.
- Monitored daily fulfillment performance and implemented real-time adjustments to optimize processes and meet operational goals.
- Developed and enforced best practices for warehousing principles, policies, and processes to drive continuous improvement.
MANAGER WAREHOUSE
DARAZ.LK
Colombo
05.2018 - 11.2019
ANALYST SERVICE QUALITY
APLL
Colombo
08.2013 - 04.2018
- Reviewed, improved, and governed quality performance through effective KPI management, reporting, complaint resolution, and audit follow-up to ensure continuous improvement.
- Led new customer implementations by educating teams on processes and operational workflows, ensuring smooth onboarding and adherence to service standards.
- Closely monitored physical CFS operations, providing guidelines and establishing KPIs to ensure 100% service compliance and adherence to C-TPAT standards.
- Developed and revised standard operating procedures (SOPs) for logistics processes to optimize efficiency and ensure alignment with company policies.
Education
MBA - Business Management
UNIVERSITY OF THE WEST OF ENGLAND
12-2020
Advanced Diploma - Business Management
NIBM
01-2016
Skills
- Inventory management
- Supply chain optimization
- KPI monitoring
- Project management
- Data analysis
- Warehouse operations
- Stakeholder engagement
- Process improvement
- Analytical skills
- Complex Problem-solving
- SQL
Accomplishments
- Successfully set up the first fulfillment center for Daraz Sri Lanka from the ground up, including warehouse selection, layout design, vendor sourcing, and hiring.
- Led the clearance of 4,000+ unaccounted pallets accumulated over two years, collaborating with the central operations excellence team and completing the task within a three-month timeframe.
- Built return processing capacity to handle 45K Non-Delivered Returns (NDR) and 15K Customer-Initiated Returns (CIR) for YFS 2022, ensuring all peak season TATs were met.
- Improved returns processing efficiency through continuous training and feedback, resulting in significant improvements in performance metrics:
- Reduced Grade X percentage from 40% to under 5% by implementing daily X-grade audits.
- Regularly updated operations KPIs and metrics, providing guidance and support to teams to drive operational excellence.
- Spearheaded quality initiatives, process changes, and Six Sigma projects to meet and exceed business plans, enhancing fulfillment operations.
>CIR IPP increased from 20 to 35
>CIR TPH increased from 12 to 18
>NDR IPP increased from 65 to 80
>NDR TPH increased from 22 to 28
Timeline
SENIOR PROGRAM MANAGER (MENA)
NOON.COM
03.2023 - Current
OPS. EXCELLENCE MANAGER
NOON.COM
02.2022 - 02.2023
OPERATIONS MANAGER
NOON.COM
01.2021 - 01.2022
RETURNS MANAGER
NOON.COM
02.2020 - 12.2020
HEAD OF OPERATIONS, FULFILLMENT
DARAZ.LK
11.2019 - 03.2020
MANAGER WAREHOUSE
DARAZ.LK
05.2018 - 11.2019
ANALYST SERVICE QUALITY
APLL
08.2013 - 04.2018
MBA - Business Management
UNIVERSITY OF THE WEST OF ENGLAND
Advanced Diploma - Business Management
NIBM
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