Areej Faisal

- Enhanced client interaction quality by 50% through the implementation of [customer Guideline].
- Fostered strong client relationships, resulting in increased satisfaction and retention rates.
- Collaborated with team members to develop best practices for client engagement, contributing to overall service excellence.

• Continuously improving customer service processes to oversee the complexity and give immediate re-actions to daily challenges.
• Maintain a prominent level of customer satisfaction and trust.
• Achieved assigned tasks efficiency within limited time and the ability to manage responsibilities effectively.
• Ensuring the customer service team is well-trained to manage the unique challenges daily by providing a strategical plans to meet with the VIP customer demands and satisfaction.
• Successfully achieving Bupa Arabia objective by aligning goals to drive improved profitable advancement in a high growth demand marketplace.

• Ability to adapt to different personality types and manage a demanding environment with excellent verbal and written communication skills in both Arabic and English languages.
• Identify, troubleshoot, and resolve any issues that arise during interactions with VIP clients, ensuring a-seamless and satisfactory experience.
• Furthermore, anticipate customer needs and address potential issues before they arise.
• Improved Customer Satisfaction Score (CSAT) by 15% through targeted training and process improvements.
• Achieved a First Call Resolution (FCR) rate of 90%, exceeding the company target by 10%.
• Reduced Average Handle Time (AHT) by 20% while maintaining high service quality.