Areej Kaki
Summary
Highly skilled and quality driven professional with advance degree and different years of experiences in diverse sectors. My objective is to apply my experience and skills by working for an international recognized organization. On the same time to continue my career development and continues learning. I'm known by achieving goals and setting best standards on my field and always looking forward for enhancing my employer market position. My current skills (not limited) are leadership, enjoy learning about everything new in business world, excellent Microsoft office skills, ability to communicate and solving problems.
Overview
13
13
years of professional experience
Work History
Senior officer Liabilities Product development
The Saudi National Bank
11.2021 - Current
- Ensure liabilities products achieve financial revenue KPIs and increase its contribute into Saudi Arabian market share.
- Ensure that all products are in compliance with the policy and procedure of central bank .
- Effective project management for liabilities projects delivery in alighment with concern departments, Saudi payments and central bank.
NPS" net promoter score" officer
The National Commercial Bank
01.2019 - 12.2019
- Preparing weekly and monthly reports on the extent of customer satisfaction on services and products provided to them based on the evaluation of NPS and sending satisfaction reports to products and services related departments
- Preparing daily customer care closed tickets performance monitoring report to Senior Executive Vice President Head of the group
- Owner to Send messages to customers including NPS valuation to evaluate services and product provided to them by the bank.
Supervisor officer social media platforms
The Saudi National Bank
01.2021 - 11.2021
- Ensuring that all team members achieve business goals and department KPIs and provide high interaction with customers through social media channels
- Communicate with departments to solve customers' inquiries received through social media channels
- Effective communication with various departments on the bank to develop interaction and replies with customers through social media channels regards products and services and provide it in a way that satisfy customers.
Payment senior customer care representative
The National Commercial Bank
01.2020 - 12.2020
- Monitor to achieve customer care department KPIs goal in Handling internal payment customers' requests and complaints and Sama Care's customer complaints
- Dealing and communicate with international bank regards payment customers inquires (send payment cancellation swift, amendment swift, fate of payment swift…etc.) moreover, The Saudi Arabian riyal interbank payment Sarie
- Received a thank you certificate from Customer Care Department and Senior Executive Vice President Head of the group for initiative to improve customer experience in international payment on year 2020.
Operation Officer-Teller
The National Commercial Bank (Private Banking division)
07.2011 - 12.2018
- As a member of the branch service team, I am responsible for contributing to the overall success of the branch by meeting and exceeding our customer's needs
- Well versed with Bank's security, operational and compliance procedures and policies
- My supervisor describes me as hard worker and finish the job on time
- I can deal with people with different perspective
- Customers always appreciate me the way I am bringing solution to their problem.
Education
Master of International Trade and Finance -
University of Western Sydney
Bachelor of Economy-Monetary and Finance -
King Abdul Aziz University
Skills
- Leadership and team management skills
- Time and priority management
- Solving problems
- Excellent communication and motivation skills
- Ability to take Action in difficult situation
- I Believe in Team spirit
- Excellent in using Office Programs
- Interpersonal skills
- Critical thinking and Business development skills
Languages
Arabic
English
Specializedunitscompleted
- Funds Management and Portfolio Selection
- International Trade and Industry Economics
- International Finance
- Corporate Finance
- Economics
- Financial Modeling
- Financial Derivatives
- Financial Institutions and Markets
Personal Information
Nationality: Saudi
Training
- Business fundamentals quartets from Jessarah training center
- Direct Hire Program organized by NCB
- Time And Recourse management from University of Technology Sydney
- Project Management from the University of Sydney
- Strategic Thinking Skills from the University of Sydney
- Getting what you want: Assertive communication skills from The University of Sydney
- Dealing with difficult people from The University of Sydney
- Budgeting and forecasting from The University of Sydney
- Customer service from New Horizon Institute
- International computer driving license from New Horizon Institute
Timeline
Senior officer Liabilities Product development
The Saudi National Bank
11.2021 - Current
Supervisor officer social media platforms
The Saudi National Bank
01.2021 - 11.2021
Payment senior customer care representative
The National Commercial Bank
01.2020 - 12.2020
NPS" net promoter score" officer
The National Commercial Bank
01.2019 - 12.2019
Operation Officer-Teller
The National Commercial Bank (Private Banking division)
07.2011 - 12.2018
Master of International Trade and Finance -
University of Western Sydney
Bachelor of Economy-Monetary and Finance -
King Abdul Aziz University
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