Tala Gouraki
Summary
Accomplished General Manager at Regis Aged Care (Marleston) with a proven track record in operations management and leadership. Excelled in streamlining processes to enhance efficiency and implementing innovative strategies that boosted sales and profitability. Skilled in fostering team unity and problem resolution, ensuring high standards of patient care and compliance. A senior clinician with many years experience in health care sector.
Overview
11
11
years of professional experience
Work History
General Manager
Regis Aged Care (Marleston)
06.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Responsible and accountable for governance of the facility.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed healthcare operations and ensured compliance with medical standards.
- Managed nursing staff, providing guidance and support to maintain high standards of patient care.
Clinical Care Manager
Regis Aged Care (Marleston)
09.2019 - 06.2022
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Directed clinical care operations, ensuring high-quality patient outcomes.
- Coordinated implementation of health programs and initiatives in collaboration with professionals and technical personnel.
- Facilitated communication between patients, families, providers, and insurance companies to ensure continuity of care across multiple settings.
- Advocated for patients'' needs, rights, and preferences throughout the care management process, empowering them to make informed healthcare decisions.
- Provided ongoing education for patients and families regarding disease processes, treatment options, self-management strategies, and available resources for support.
Funding and Documentation Coordinator
Regis Aged Care (Playford)
03.2019 - 09.2019
- Coordinated funding and documentation processes to ensure timely and accurate financial transactions.
- Oversaw the funding and documentation activities, ensuring compliance and efficiency.
- Ensuring completion of clinical assessments and care plans.
- Educating staff on clinical assessments.
Enrolled and Registered Nurse
Clayton Church Homes
12.2013 - 03.2019
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Bachelor of Nursing - Nursing
University of South Australia
Adelaide, SA11-2018
Skills
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Operations management
- Team player
Timeline
General Manager
Regis Aged Care (Marleston)
06.2022 - Current
Clinical Care Manager
Regis Aged Care (Marleston)
09.2019 - 06.2022
Funding and Documentation Coordinator
Regis Aged Care (Playford)
03.2019 - 09.2019
Enrolled and Registered Nurse
Clayton Church Homes
12.2013 - 03.2019
Bachelor of Nursing - Nursing
University of South Australia
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