ARIF HOSSAIN
Samandal Logistics Services LLC
Riyadh,Saudi Arabia
5
Languages
4
years of post-secondary education
6
years of professional experience
Accomplished professional with extensive expertise in compliance with transport and logistics laws, operations management, and budgeting. Demonstrates proficiency in performance monitoring through KPI dashboards, workforce supervision, and team development. Skilled in process improvement, productivity enhancement, and quality assurance oversight. Adept at using Microsoft Excel for advanced data analysis and reporting, alongside ERP and logistics applications. Strong communication and negotiation skills complement a robust background in supply chain expertise and leadership management. Career goals include leveraging logistics supervision skills to drive operational excellence and efficiency.
Work history
Head of operations
1 Year 6 Months- Manage 3PL contracts and operational partnerships with leading food delivery platforms, including HungerStation, Keeta, Jahez, Noon Food, and The Chefz, ensuring SLA compliance and service excellence.
- Built and maintained strategic partnerships with major food delivery platforms, enhancing last-mile operations and ensuring SLA achievement.
- Design and execute budget and cost-control strategies, improving operational efficiency while achieving and exceeding company revenue targets.
- Directed day-to-day logistics operations, overseeing fleet utilization and rider productivity to ensure compliance and maintain high service quality.
- Lead and manage a fleet of 600+ riders, ensuring full compliance with Saudi transportation, labour, and logistics regulations.
- Implemented real-time performance dashboards and KPI monitoring systems, enabling tracking of deliveries and rider productivity for improved operational insights.
- Manage HR and government-related operational processes through Muqeem, Qiwa, Tamm, and Logisti, ensuring accurate employee, contract, vehicle, and regulatory records.
- Coordinate rider onboarding, employment documentation, contract management, account activation, compliance verification, and government platform requirements.
- Ensure continuous compliance with Saudi TGA, labor, and logistics regulations, minimizing operational risks and maintaining business continuity.
Operations Manager
1 Year 6 Months- Managed team of 500+ riders, ensuring compliance with logistics laws, TGA requirements, and operational standards to maintain service integrity.
- Managed and coordinated 3PL delivery contracts and operations with leading food delivery platforms, including HungerStation, Keeta, Jahez, Noon Food, and The Chefz.
- Collaborated with major food delivery companies to enhance delivery operations and service quality, resulting in expanded business partnerships.
- Developed and implemented budget and operational strategies, achieving and exceeding revenue and performance targets.
- Optimized rider performance and delivery efficiency through data-driven monitoring, KPI management, and continuous process improvements.
- Managed end-to-end 3PL operations, including rider onboarding, fleet coordination, account activation, shift planning, compliance, performance monitoring, and client requirements.
- Ensured high customer satisfaction, service reliability, and operational compliance across all logistics activities.
- Cultivated client relationships and facilitated contract implementation and operational negotiations to ensure adherence to service-level agreements with key delivery platforms.
Assistant Manager
2 Years 8 Months- Managed fleet operations and monitored inventory levels across multiple branches.
- Conducted stock audits and introduced process improvements to minimize losses.
- Proposed and executed productivity enhancements in both warehouse and last-mile delivery processes.
- Supervised Return-to-Origin (RTO) operations and managed delivery slot assignments (Slot-1, Slot-2, Slot-3, Slot-4).
- Monitored stock levels and coordinated timely replenishment of supplies.
- Oversaw sorting operations and maintained regular follow-ups with couriers to ensure smooth order flow.
Skills
Compliance with Transport & Logistics Laws
Operations Management & Budgeting
Performance Monitoring (KPI dashboards)
Workforce Supervision
Training & Team Development
Process Improvement & Productivity Enhancement
SLA & Quality Assurance
Microsoft Excel (Advanced)
Data Analysis & Reporting
Dashboard Monitoring (Attendance
Utilization
Deliveries)
ERP & Logistics Applications
Communication & Negotiation
Supply chain expertise
Leadership management
Logistics supervision
Performance metrics analysis
Quality assurance oversight
Enterprise Resource Planning
Education
Bachelor's Degree - Business Management
Personal Information
Title: HEAD OF OPERATIONS | FLEET & LOGISTICS EXPERT | 3PL & LAST-MILE DELIVERY SPECIALIST
LANGUAGES
English: Very Good
Bangla: Very Good
Arabic: Spoken
Urdu: Spoken
Hindi: Spoken
Timeline
Head of operations
Samandal Logistics Services LLC
2025.03 - 2026.09Read More
Operations Manager
Marn Delivery for logistic
2023.09 - 2025.03Read More
Assistant Manager
Noon
2021.01 - 2023.09Read More
Chandpur Government College
Bachelor's Degree from Business Management
2016.01 - 2020.01Read More