Arivazhagan Uthirapathy
Summary
Dynamic Operations Specialist with a proven track record at Roaya Smart Group, enhancing operational efficiency and customer satisfaction. Skilled in project management and team leadership, I successfully streamlined processes, resulting in significant cost reductions. Adept at fostering collaboration and problem-solving, I thrive in fast-paced environments while maintaining a focus on achieving results.
Overview
21
21
years of professional experience
Work History
Operations Specialist
Roaya Smart Group of Company
04.2023 - Current
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
Operations Officer
Eham Operation and Maintenance Company
03.2021 - 04.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Reviewed budgets regularly to identify potential cost-saving opportunities without compromising service or product quality.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
- Maintained constructive client and vendor relationships.
Key Account Specialist
Ekal Human Resources Company
02.2019 - 02.2021
- Developed strong rapport with key account contacts, fostering long-term partnerships and promoting retention.
- Negotiated favorable contract terms with suppliers, resulting in cost savings that were passed onto customers as added value offerings.
- Analyzed sales performance data to identify areas for improvement and developed targeted action plans to increase profitability in key accounts.
- Explored untapped markets by conducting comprehensive research on potential new accounts, leading to increased market penetration and expansion efforts.
- Maintained detailed records of all interactions with clients, ensuring seamless handoffs between team members during transitions or absences.
- Provided ongoing training on products and services for the sales team, enabling them to effectively communicate unique value propositions to key clients.
- Strengthened key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
Settlement Officer
Afras Trading & Contracting Comapny
07.2012 - 10.2014
- Kept up-to-date with industry regulations and changes, ensuring continuous compliance in all settlement activities.
- Assisted in training new team members on company policies and best practices for effective settlements management.
- Implemented efficient organization strategies for case files, expediting access to critical information needed during closing procedures.
- Streamlined the settlement process for quicker turnaround times, improving overall efficiency.
- The Employees Vacation and Final Exit Settlement Process as per Labour Law.
- Issuing the Visa and Ticket
- Following the Employees Vacation and Final Exit and Submit the Report to Consent Department
Administrative Assistant
Afras Trading & Contracting Comapny
11.2008 - 07.2012
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Passport & File Section In-Charge
Afras Trading & Contracting Company
10.2004 - 10.2008
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- The Employees Passport Renewal timely
- Arrange the New Arrival Candidate Agreement and Cash Advance ,and Vacancy Place to Move on Work
- Employees Documents Keep in Record
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - DISM ( Diploma in System Management )
Pachayappan Higher Secondary
Chidambaram , Tamilnadu04-2002
Skills
- Operations coordination
- Operational efficiency
- Fleet management
- Planning and coordination
- Case management
- Project management
- Human relations
- Experience in leadership
- Cost reduction strategies
- Teamwork
- Problem-solving
- Time management
- Team leadership
- Active listening
Languages
English
Intermediate (B1)
Arabic
Beginner (A1)
Hindi
Intermediate (B1)
Malayalam
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Timeline
Operations Specialist
Roaya Smart Group of Company
04.2023 - Current
Operations Officer
Eham Operation and Maintenance Company
03.2021 - 04.2023
Key Account Specialist
Ekal Human Resources Company
02.2019 - 02.2021
Settlement Officer
Afras Trading & Contracting Comapny
07.2012 - 10.2014
Administrative Assistant
Afras Trading & Contracting Comapny
11.2008 - 07.2012
Passport & File Section In-Charge
Afras Trading & Contracting Company
10.2004 - 10.2008
No Degree - DISM ( Diploma in System Management )
Pachayappan Higher Secondary
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