Arivazhagan Uthirapathy
Summary
Dynamic Operations Specialist with a proven track record at Roaya Smart Group, enhancing operational efficiency and customer satisfaction. Skilled in project management and team leadership, I successfully streamlined processes, resulting in significant cost reductions. Adept at fostering collaboration and problem-solving, I thrive in fast-paced environments while maintaining a focus on achieving results.
Overview
21
21
years of professional experience
Work History
Operations Specialist
Roaya Smart Group of Company
04.2023 - Current
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
Operations Officer
Eham Operation and Maintenance Company
03.2021 - 04.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Reviewed budgets regularly to identify potential cost-saving opportunities without compromising service or product quality.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
- Maintained constructive client and vendor relationships.
Key Account Specialist
Ekal Human Resources Company
02.2019 - 02.2021
- Developed strong rapport with key account contacts, fostering long-term partnerships and promoting retention.
- Negotiated favorable contract terms with suppliers, resulting in cost savings that were passed onto customers as added value offerings.
- Analyzed sales performance data to identify areas for improvement and developed targeted action plans to increase profitability in key accounts.
- Explored untapped markets by conducting comprehensive research on potential new accounts, leading to increased market penetration and expansion efforts.
- Maintained detailed records of all interactions with clients, ensuring seamless handoffs between team members during transitions or absences.
- Provided ongoing training on products and services for the sales team, enabling them to effectively communicate unique value propositions to key clients.
- Strengthened key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
Settlement Officer
Afras Trading & Contracting Comapny
07.2012 - 10.2014
- Kept up-to-date with industry regulations and changes, ensuring continuous compliance in all settlement activities.
- Assisted in training new team members on company policies and best practices for effective settlements management.
- Implemented efficient organization strategies for case files, expediting access to critical information needed during closing procedures.
- Streamlined the settlement process for quicker turnaround times, improving overall efficiency.
- The Employees Vacation and Final Exit Settlement Process as per Labour Law.
- Issuing the Visa and Ticket
- Following the Employees Vacation and Final Exit and Submit the Report to Consent Department
Administrative Assistant
Afras Trading & Contracting Comapny
11.2008 - 07.2012
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Passport & File Section In-Charge
Afras Trading & Contracting Company
10.2004 - 10.2008
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- The Employees Passport Renewal timely
- Arrange the New Arrival Candidate Agreement and Cash Advance ,and Vacancy Place to Move on Work
- Employees Documents Keep in Record
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - DISM ( Diploma in System Management )
Pachayappan Higher Secondary
Chidambaram , Tamilnadu04-2002
Skills
- Operations coordination
- Operational efficiency
- Fleet management
- Planning and coordination
- Case management
- Project management
- Human relations
- Experience in leadership
- Cost reduction strategies
- Teamwork
- Problem-solving
- Time management
- Team leadership
- Active listening
Languages
English
Intermediate (B1)
Arabic
Beginner (A1)
Hindi
Intermediate (B1)
Malayalam
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Timeline
Operations Specialist
Roaya Smart Group of Company
04.2023 - Current
Operations Officer
Eham Operation and Maintenance Company
03.2021 - 04.2023
Key Account Specialist
Ekal Human Resources Company
02.2019 - 02.2021
Settlement Officer
Afras Trading & Contracting Comapny
07.2012 - 10.2014
Administrative Assistant
Afras Trading & Contracting Comapny
11.2008 - 07.2012
Passport & File Section In-Charge
Afras Trading & Contracting Company
10.2004 - 10.2008
No Degree - DISM ( Diploma in System Management )
Pachayappan Higher Secondary
Similar Profiles
Eman Al-ArjanEman Al-Arjan
HR business partner at Roaya Holding CompanyHR business partner at Roaya Holding Company
Nasir Saeed KhanNasir Saeed Khan
Technician at Smart Tec Engineering Consulting company taifTechnician at Smart Tec Engineering Consulting company taif
KEN TSANGKEN TSANG
DESIGNER, PLUMBER, ELECTRICIAN at HYATT SMART ENGINEERING COMPANYDESIGNER, PLUMBER, ELECTRICIAN at HYATT SMART ENGINEERING COMPANY
Michael GilesMichael Giles
Operations Specialist at TalentBurstOperations Specialist at TalentBurst
Shawndeanna HopkinsShawndeanna Hopkins
Operations Specialist at AlmaOperations Specialist at Alma