ARJEAN B. LLEMA
Laspiñas City,Silay City, Negros Occidental
Summary
Compassionate healthcare professional with strong leadership and communication skills, complemented by a solid background in customer service and team coordination. Expertise in conflict resolution and enhancing customer satisfaction. Committed to leveraging organisational and problem-solving abilities to optimise branch operations and drive team success.
Overview
3
3
Languages
23
23
years of professional experience
Work History
Asst.Branch Manager
Forever Beautiful Facial & Slimming
09.2016 - Current
- Provided skin and body treatments to clients
- Conducted marketing activities to enhance service visibility and attract new clients
- Compiled reports on client feedback, suggestions, and complaints to inform service improvements
- Executed administrative tasks to streamline client appointment processes
- Confirms client’s booking of schedule during the 1st hour of operations.
- Comply with the client’s appointment schedule in reference with the booking schedule.
- Assist clients in filling-out forms (skin and figure analysis forms).
- Decking of consultants and therapists based on the operations-flowchart.
- Prepares the charts and other data for new enrollees.
- Accomplish slip and ensure the signature of the client.
- Assisted cashier during absences.
- Participate in the external marketing activities from time to time (distribution of flyers and corporate presentations and the like.
- Must be able to get referrals and repackage from existing clients.
- Conduct telemarketing.
- Conducted marketing activities to enhance service visibility and attract new clients
- Participate in the external marketing activities from time to time (distribution of flyers and corporate presentations and the like.
- Must be able to get referrals and repackage from existing clients.
- Conduct telemarketing.
Receptionist / Cashier
Strictly Nails Bar
01.2011 - 03.2012
- Welcoming the guests who come to the spa
- Handled incoming phone calls to assist clients
- Schedule and managing appointments
- Coordinated scheduling duties for staff to ensure efficient appointment management.
- Synchronize customers with the various therapists
- Promoted spa products and upsold services, enhancing customer experience and satisfaction.
- Conducted tours of spa facilities for guests, providing detailed explanations to enhance their visit.
- Maintain the spa as well as the lobby area
- Maintain inventory sheet and supply list.
- Responsibilities:
Office in Charge, Skin Care Specialist
Asian Derma Clinic
02.2004 - 05.2010
- Skin Care Specialist:
- Perform various body and facial procedures aimed at increasing, improving or maintaining the health and appearance of human skin. Depending on the work setting, these procedures may include:
- Microdermabrasion (sloughing of dead skin cells)
- Exfoliating body wraps
- Chemical peels
- Bleaching
- Diamond peel
- Wax or laser hair removal
- Body scrub
- Ion spa
- Treatment of skin
- Hair and nail disease
- Acne surgery
- Body peel
- Wart removal
- Facials
- Supported spa operations by performing various tasks to improve customer satisfaction.
- Analyse the condition of the skin.
- Using lights and magnifiers to evaluate the overall health of the skin
- Determines the best treatment to correct any problem areas.
- Check for any breakages in the skin that may interfere with certain treatments.
- Oversaw daily spa operations, ensuring high client satisfaction and service quality.
- Ensure that the spa is running efficiently, the customers are tended to and satisfied, and the business is operating at a profit.
- Managed hiring, training, and performance evaluations of staff to maintain operational effectiveness.
- Job of scheduling the employees so that staff is always available to provide services.
- Oversee staff training and development and make sure that advanced training opportunities are available.
- Manage and supervise non-creative staff such as receptionists, schedulers and maintenance staff.
- Responsible for the ordering of supplies for the business, as well as ensuring retail operations remain stocked. This can include developing inventory control methods.
- Create an atmosphere where customers are comfortable and are satisfied, leading to repeat business.
- Ensured equipment functionality and maintained spa appearance to create an inviting, relaxing environment for clients.
Education
High School Diploma -
Doña Montserrat Lopez Memorial High School
Silay City, Negros Occidental01-2003
Elementary Diploma -
Sto. Rosario Elementary School
Silay City, Negros Occidental01-1994
Languages
Ilonggo
Tagalog
English
Custom
- Rochelle Tolentino, Area Manager
- MICHELE CONADERA, Manager, 0918-333-3180
- LOIDA HUMARANG, Head Department, 0943-525-0510, Calamba City, Laguna
Personal Information
- Age: 32
- Height: 5'1"
- Weight: 46 kilos
Timeline
Asst.Branch Manager
Forever Beautiful Facial & Slimming
09.2016 - Current
Receptionist / Cashier
Strictly Nails Bar
01.2011 - 03.2012
Office in Charge, Skin Care Specialist
Asian Derma Clinic
02.2004 - 05.2010
High School Diploma -
Doña Montserrat Lopez Memorial High School
Elementary Diploma -
Sto. Rosario Elementary School