Arnel Carpio
Manilla ,Philippines
Summary
[Job Title] with winning attitude and desire to deliver exceptional dining experiences. Focused on meeting high expectations and raising service standards. High energy [Job Title] known as an efficient and creative shift leader. Strong knowledge of the food and beverage industry. Food service professional with eight years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
32
32
years of professional experience
Work history
Head waiter
Cheese World Fastfood restaurant ( Macs Eatery)
Dammam , Saudi Arabia
2025.02 - Current
- Conducted inventory checks for smooth operation of the restaurant.
- Coordinated large party reservations to accommodate high-volume business periods.
- Trained new staff members, promoting consistent service standards across the team.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Managed staff rota to ensure adequate coverage during peak hours.
- Implemented daily specials board, increasing variety of offerings.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Increased customer satisfaction by delivering prompt, courteous service.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Processed payments and reduced customer wait times.
Head waiter
Cheese World Fastfood restaurant ( Macs Eatery)
Dammam , Saudi Arabia
2024.02 - Current
- Resolved customer complaints promptly, fostering a positive dining environment.
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Ensured compliance with health and safety regulations within the restaurant premises.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Promoted special events at the restaurant resulting in increased bookings.
- Trained new staff members, promoting consistent service standards across the team.
- Implemented daily specials board, increasing variety of offerings.
- Followed food hygiene and safety procedures in line with requirements.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
Restaurant Supervisor
Al Hatan Contracting Ltd.
Riyadh , Saudi Arabia
2014.05 - 2023.01
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
- Assisted Restaurant Manager in management and development of a team of [Number] staff.
- Maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Applied expertise in market and menu trends to exceed restaurant performance standards.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Head Waiter
Pancake House
Riyadh, Saudi Arabia
2011.07 - 2014.07
- Led by example in delivering friendly, courteous service, enhancing overall customer care standards.
- Motivated servers and dining room hosts to provide positive customer care, proactively responding to guest needs.
- Collaborated with chefs to verify item availability and understand daily specials for menu promotion.
- Anticipated and addressed guests' service needs.
- Coordinated varied shift types, utilising staff members' strengths to create cohesive service.
- Maintained safe hygiene and food handling standards for full compliance.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
Shift Supervisor
World Spices International Cuisine (AZZURRO)
Cavite, Philippines
2010.08 - 2010.12
- Trained [Number] new employees successfully, raising the company's overall performance.
- Documented employee behaviour and customer complaints accurately and objectively.
- Managed inventory records effectively, making sure there were no discrepancies between sales and stock figures.
- Responded decisively to emergencies and provided first-aid when necessary.
- Oversaw the smooth opening and closing of the building.
- Assigned daily stock-counting tasks to [Job title]s to keep them engaged.
- Supervised employees to ensure [Timeframe] assigned tasks were completed on time.
Hotel Waiter
Paseo Premiere Hotel
CITY OF SANTA ROSA LAGUNA, Philippines
2010.04 - 2010.07
- Offered menu recommendations and wine pairings when requested, suggesting based on specials and customer regular favourites.
- Communicated specials and gave in-depth explanations on dish ingredients to guests, helping them to make choices on orders.
- Generated an excellent understanding of customer preferences, names and allergies throughout hotel stay to maintain excellent guest satisfaction.
- Made suggestions to management regarding food and drink menu changes based on regular guest requests, trends and personal preference.
Hotel Waiter
First Sta.Rosa Hotel Corp. El Cielito Inn
CITY OF SANTA ROSA, Philippines
2002.01 - 2007.07
- Offered menu recommendations and wine pairings when requested, suggesting based on specials and customer regular favourites.
- Communicated specials and gave in-depth explanations on dish ingredients to guests, helping them to make choices on orders.
- Stayed in line with government regulations when selling alcohol by challenging and checking customer IDs when needed.
- Ensured guests had a high-quality hotel experience by delivering room service on time and maintaining service with a smile.
Hotel Waiter
Manila Peninsula Hotel
Makati, Philippines
2001.04 - 2002.10
- Communicated specials and gave in-depth explanations on dish ingredients to guests, helping them to make choices on orders.
- Made suggestions to management regarding food and drink menu changes based on regular guest requests, trends and personal preference.
- Ensured guests had a high-quality hotel experience by delivering room service on time and maintaining service with a smile.
- Regularly checked in on customers throughout meals, ensuring guest satisfaction was maintained.
Hotel Waiter
Inter-Continental Hotel
Makati, Philippines
1998.02 - 2000.03
- Generated an excellent understanding of customer preferences, names and allergies throughout hotel stay to maintain excellent guest satisfaction.
- Made suggestions to management regarding food and drink menu changes based on regular guest requests, trends and personal preference.
- Proactively upsold additional food and drink items based on guest requirements, allergies and previous orders.
- Ensured guests had a high-quality hotel experience by delivering room service on time and maintaining service with a smile.
- Regularly checked in on customers throughout meals, ensuring guest satisfaction was maintained.
Restaurant Waiter
Aristocrat International Restaurant
Manila, Philippines
1993.11 - 1995.06
- Stayed in-line with health and safety standards by deep cleaning tables, chairs and menus after customer use.
- Maintained safe hygiene and food handling standards for full compliance.
- Helped bar staff prepare various hot, cold, alcoholic and soft drinks for customers when necessary.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, entrees and desserts.
Education
SVQ Level 2 - Engineering(Electrical/Electronic)
Technological University Of The Phil.
Manila, 00Diploma of Higher Education - High School
Lacson College Of Law
Pasay, 00Skills
- Democratic Leadership
- Restaurant Marketing
- HR and Recruitment
- Brand Standards Promotion
- Training Development
- Customer Service Best Practices
- Supervisory Skills
- Sanitation Guidelines
- Operations Management
- Team Development
- Strong Customer Relations
- Sales Performance Monitoring
- Customer Service
- Forecasting and Planning
- Full Service Restaurant Background
Education
other,other
Languages
4,B2
Languages
English
Arabic
Timeline
Head waiter
Cheese World Fastfood restaurant ( Macs Eatery)
2025.02 - Current
Head waiter
Cheese World Fastfood restaurant ( Macs Eatery)
2024.02 - Current
Restaurant Supervisor
Al Hatan Contracting Ltd.
2014.05 - 2023.01
Head Waiter
Pancake House
2011.07 - 2014.07
Shift Supervisor
World Spices International Cuisine (AZZURRO)
2010.08 - 2010.12
Hotel Waiter
Paseo Premiere Hotel
2010.04 - 2010.07
Hotel Waiter
First Sta.Rosa Hotel Corp. El Cielito Inn
2002.01 - 2007.07
Hotel Waiter
Manila Peninsula Hotel
2001.04 - 2002.10
Hotel Waiter
Inter-Continental Hotel
1998.02 - 2000.03
Restaurant Waiter
Aristocrat International Restaurant
1993.11 - 1995.06
SVQ Level 2 - Engineering(Electrical/Electronic)
Technological University Of The Phil.
Diploma of Higher Education - High School
Lacson College Of Law