Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arooj Bhat

Srinagar

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Customer-oriented Reservation Agent with over 3 years of experience in Customer Representation. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Overview

3
3
years of professional experience

Work History

Reservation Associate

Grand Mamta
07.2024 - Current
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of property, services, and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Resolved various issues and discrepancies for customers.

IT Business Developer - Voice Process

Statista Bookkeeping Pvt Ltd
07.2023 - 06.2024
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.

Supervisor

Al-Shujat Foundation NGO
07.2022 - 06.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Bachelor of Arts -

Cluster University
Srinagar
06-2022

Skills

  • Upselling strategies
  • Maintaining confidentiality
  • Reservation software
  • Record preparation
  • Upselling proficiency
  • Hotel accomodations
  • Customer reservations

Timeline

Reservation Associate

Grand Mamta
07.2024 - Current

IT Business Developer - Voice Process

Statista Bookkeeping Pvt Ltd
07.2023 - 06.2024

Supervisor

Al-Shujat Foundation NGO
07.2022 - 06.2023

Bachelor of Arts -

Cluster University

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Arooj Bhat