Arsalan Mughal
IT Support, Networks AND Procurement
Summary
Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
System Administrator
LCC Saudi Arabia
9 2014 - Current
- Troubleshoot problems reported by users
- Make recommendations for future upgrades
- Maintain network, System security, Analyze and isolate issues
- Evaluate and modify system's performance and Identify user needs
- Maintain integrity of the server deployment, and security
- Assign configuration of authentication and authorization of Document services
- Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
- Maintain network servers such as file servers, intrusion detection systems
- Develop and maintain installation and configuration procedures
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
- Configure CPU, memory, and disk partitions as required
- Repair and recover from hardware or software failures
- Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
- Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
System & Network Support Engineer
LCC Saudi Arabia Telecommunication And Services LTd.
09.2014 - Current
- Controlled and managed whole branch, including Enterprise Network
- Assisted Pakistan TI Compliance team in implementing Head Office Policy and Standards, and Pakistan TI Head/Ops Manager in different Branch Expansion projects
- Responsible for Microsoft Windows Servers and Workstation Installation, Configuration
- Handled computer hardware and software, including Distributed Database, Application Packages, etc
- Handled and maintained Database server to provide good response
- Provided desktop support and attended to complaints
- Coordinated with users on their expansion needs and implemented them according to the plans lay out by the Hotel
- Coordinated with Project Managers in the testing and implementation of new projects
- Ensured the availability and periodic testing of backup procedures
- Responsible for the availability of service in Branch for the following: Voice/Fax/Data local and international network
- Local Area Network, Wide Area Network
- Ensured compliance with Information Technology Management Policy and country regulatory guidelines in the operation of Corporate Telecom Operation Centre
- Incorporated the entire network-related configuration changes in Telecom Manual
- Monitored network health and ensured stability of all data links
- Submitted quarterly inventory report to Telecom Compliance Team and reconciled reports annually
- Monitored and maintained support equipment for 24x7 support of network and ensured 98% NETWORK availability to Business at Hotel
- Ensured availability of PABX and other voice facilities for users
- Implemented contingency plan in case of equipment/link/site contingencies at Hotel
- Hardware, software, and support in E-Box Systems as a Part time
- Providing customer services as well
- Dealing with customers related Query
- Marketing of different products
- Troubleshooting
- IT & Media solutions (PC base)
- IT Lab Assistant
- Display Counter Sale.
System & Network Support Engineer
01.2011 - 07.2014
- Controlled and managed whole branch, including Enterprise Network
- Assisted Pakistan TI Compliance team in implementing Head Office Policy and Standards, and Pakistan TI Head/Ops Manager in different Branch Expansion projects
- Responsible for Microsoft Windows Servers and Workstation Installation, Configuration
- Handled computer hardware and software, including Distributed Database, Application Packages, etc
- Handled and maintained Database server to provide good response
- Provided desktop support and attended to complaints
- Coordinated with users on their expansion needs and implemented them according to the plans lay out by the Hotel
- Coordinated with Project Managers in the testing and implementation of new projects
- Ensured the availability and periodic testing of backup procedures
- Responsible for the availability of service in Branch for the following: Voice/Fax/Data local and international network
- Local Area Network, Wide Area Network
- Ensured compliance with Information Technology Management Policy and country regulatory guidelines in the operation of Corporate Telecom Operation Centre
- Incorporated the entire network-related configuration changes in Telecom Manual
- Monitored network health and ensured stability of all data links
- Submitted quarterly inventory report to Telecom Compliance Team and reconciled reports annually
- Monitored and maintained support equipment for 24x7 support of network and ensured 98% NETWORK availability to Business at Hotel
- Ensured availability of PABX and other voice facilities for users
- Implemented contingency plan in case of equipment/link/site contingencies at Hotel
- Hardware, software, and support in E-Box Systems as a Part time
- Providing customer services as well
- Dealing with customers related Query
- Marketing of different products
- Troubleshooting
- IT & Media solutions (PC base)
- IT Lab Assistant
- Display Counter Sale.
Certification
CCNA (Routing And Switching), CISCO, CSCO12781195, 04/2015
IT Support
- Providing services to the end user related multiple queries in STC, Huawei and Zain.
- Providing remotely services to Company employees who are there in STC, Huawei, NSN and different location around the KSA.
- Maintain technical and operational documentation from IT side.
- Maintain and record the IT related assets for Office and end users.
- Basic repairing of laptops on urgent bases.
- Compile the records of the supplies.
- Enters records of stocks received and issued.
Procurement
- Searching for vendors (IT equipment's, Telecom, EHS, Office maintenance, Office Stationary) in market through contacts.
- Contacting with them to understand there organizational structure.
- Arranging a meeting with their sales team to better understand & share our needs.
- Arranging the prequalification documents such as Company Profile, Valid CR, Zakat (Tax) certificate, GHOSI Certificate, Insurance Certificate, Account details, Verify website, Email domains, Etc.
- Arranging few quotations for price analyzing and compression.
- Forwarding all documents along with quotations to the Management for review, feedback and Further approvals.
IT Store - Documents keeping
- After releasing PO from Procurements manager to IT vender contacting with them for delivery of exact PO items.
- Checking IT equipment after receiving from vendor.
- Recorded received item in asset management system.
- Assigning equipment to requested project manager.
- Updating records in asset management system against associates.
- Printing records (Asset Forms) against associates.
- Keeping records and filing as per audit purposes.
Education
- Metric in science from GHS No.3 Abbottabad, Pakistan.
- Intermediate in Computer Science from PPC Abbottabad, Pakistan.
- DAE Computer Science Diploma.
- B.COM from AIOU, Islamabad, Pakistan.
References
To be furnished upon request.
Timeline
System & Network Support Engineer
LCC Saudi Arabia Telecommunication And Services LTd.
09.2014 - Current
System & Network Support Engineer
01.2011 - 07.2014
System Administrator
LCC Saudi Arabia
9 2014 - Current
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