Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
System Administrator
LCC Saudi Arabia
9 2014 - Current
Troubleshoot problems reported by users
Make recommendations for future upgrades
Maintain network, System security, Analyze and isolate issues
Evaluate and modify system's performance and Identify user needs
Maintain integrity of the server deployment, and security
Assign configuration of authentication and authorization of Document services
Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
Maintain network servers such as file servers, intrusion detection systems
Develop and maintain installation and configuration procedures
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
Configure CPU, memory, and disk partitions as required
Repair and recover from hardware or software failures
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
System & Network Support Engineer
LCC Saudi Arabia Telecommunication And Services LTd.
09.2014 - Current
Controlled and managed whole branch, including Enterprise Network
Assisted Pakistan TI Compliance team in implementing Head Office Policy and Standards, and Pakistan TI Head/Ops Manager in different Branch Expansion projects
Responsible for Microsoft Windows Servers and Workstation Installation, Configuration
Handled computer hardware and software, including Distributed Database, Application Packages, etc
Handled and maintained Database server to provide good response
Provided desktop support and attended to complaints
Coordinated with users on their expansion needs and implemented them according to the plans lay out by the Hotel
Coordinated with Project Managers in the testing and implementation of new projects
Ensured the availability and periodic testing of backup procedures
Responsible for the availability of service in Branch for the following: Voice/Fax/Data local and international network
Local Area Network, Wide Area Network
Ensured compliance with Information Technology Management Policy and country regulatory guidelines in the operation of Corporate Telecom Operation Centre
Incorporated the entire network-related configuration changes in Telecom Manual
Monitored network health and ensured stability of all data links
Submitted quarterly inventory report to Telecom Compliance Team and reconciled reports annually
Monitored and maintained support equipment for 24x7 support of network and ensured 98% NETWORK availability to Business at Hotel
Ensured availability of PABX and other voice facilities for users
Implemented contingency plan in case of equipment/link/site contingencies at Hotel
Hardware, software, and support in E-Box Systems as a Part time
Providing customer services as well
Dealing with customers related Query
Marketing of different products
Troubleshooting
IT & Media solutions (PC base)
IT Lab Assistant
Display Counter Sale.
System & Network Support Engineer
01.2011 - 07.2014
Controlled and managed whole branch, including Enterprise Network
Assisted Pakistan TI Compliance team in implementing Head Office Policy and Standards, and Pakistan TI Head/Ops Manager in different Branch Expansion projects
Responsible for Microsoft Windows Servers and Workstation Installation, Configuration
Handled computer hardware and software, including Distributed Database, Application Packages, etc
Handled and maintained Database server to provide good response
Provided desktop support and attended to complaints
Coordinated with users on their expansion needs and implemented them according to the plans lay out by the Hotel
Coordinated with Project Managers in the testing and implementation of new projects
Ensured the availability and periodic testing of backup procedures
Responsible for the availability of service in Branch for the following: Voice/Fax/Data local and international network
Local Area Network, Wide Area Network
Ensured compliance with Information Technology Management Policy and country regulatory guidelines in the operation of Corporate Telecom Operation Centre
Incorporated the entire network-related configuration changes in Telecom Manual
Monitored network health and ensured stability of all data links
Submitted quarterly inventory report to Telecom Compliance Team and reconciled reports annually
Monitored and maintained support equipment for 24x7 support of network and ensured 98% NETWORK availability to Business at Hotel
Ensured availability of PABX and other voice facilities for users
Implemented contingency plan in case of equipment/link/site contingencies at Hotel
Hardware, software, and support in E-Box Systems as a Part time
Providing customer services as well
Dealing with customers related Query
Marketing of different products
Troubleshooting
IT & Media solutions (PC base)
IT Lab Assistant
Display Counter Sale.
Certification
CCNA (Routing And Switching), CISCO, CSCO12781195, 04/2015
IT Support
Providing services to the end user related multiple queries in STC, Huawei and Zain.
Providing remotely services to Company employees who are there in STC, Huawei, NSN and different location around the KSA.
Maintain technical and operational documentation from IT side.
Maintain and record the IT related assets for Office and end users.
Basic repairing of laptops on urgent bases.
Compile the records of the supplies.
Enters records of stocks received and issued.
Procurement
Searching for vendors (IT equipment's, Telecom, EHS, Office maintenance, Office Stationary) in market through contacts.
Contacting with them to understand there organizational structure.
Arranging a meeting with their sales team to better understand & share our needs.
Arranging the prequalification documents such as Company Profile, Valid CR, Zakat (Tax) certificate, GHOSI Certificate, Insurance Certificate, Account details, Verify website, Email domains, Etc.
Arranging few quotations for price analyzing and compression.
Forwarding all documents along with quotations to the Management for review, feedback and Further approvals.
IT Store - Documents keeping
After releasing PO from Procurements manager to IT vender contacting with them for delivery of exact PO items.
Checking IT equipment after receiving from vendor.
Recorded received item in asset management system.
Assigning equipment to requested project manager.
Updating records in asset management system against associates.
Printing records (Asset Forms) against associates.
Keeping records and filing as per audit purposes.
Education
Metric in science from GHS No.3 Abbottabad, Pakistan.
Intermediate in Computer Science from PPC Abbottabad, Pakistan.
DAE Computer Science Diploma.
B.COM from AIOU, Islamabad, Pakistan.
References
To be furnished upon request.
Timeline
System & Network Support Engineer
LCC Saudi Arabia Telecommunication And Services LTd.
Maintenance Instrument Specialist at Saudi Kayan petrochemical complex Saudi ArabiaMaintenance Instrument Specialist at Saudi Kayan petrochemical complex Saudi Arabia