Arshad Sharif
Jeddah,Saudi Arabia
Summary
Business Development Manager pursuing a reputable position that leverages strong organizational skills and educational background while contributing to a dynamic team focused on organizational growth.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Business Development Manager
Aymakan Logistics
Jeddah, Saudi Arabia
11.2023 - Current
- Developed a network of contacts to cultivate relationships and identify potential clients.
- Conducted market research to generate leads within assigned territory.
- Presented project proposals to management, obtaining required approvals.
- Analysed competitive landscape to guide strategic sales decisions.
- Recognised industry trends impacting product and service sales.
- Sold products and services across designated geographic areas.
- Provided exceptional customer service by addressing client concerns efficiently.
- Collaborated with demand planning and warehousing teams to optimise order fulfilment.
Sales Account Manager
J&T Express LLC
Jeddah, Saudi Arabia
05.2022 - 09.2023
- Grew customer base by identifying client needs and delivering tailored product solutions.
- Optimised sales volume through effective account management and relationship building.
- Cultivated long-term client relationships by providing accurate pricing and terms.
- Conducted market and competitor analysis to uncover new growth opportunities.
- Addressed client issues proactively to enhance overall satisfaction and loyalty.
- Retained existing accounts via consistent engagement and thorough sales data analysis.
- Resolved customer concerns to strengthen loyalty and maintain high service levels.
- Contacted prospective clients and warm leads to generate new business opportunities.
Account Manager
SMSA Express Co
Jeddah
04.2019 - 04.2022
- Cultivated long-lasting customer relationships through effective communication and support.
- Managed customer account oversight, negotiating contracts to enhance productivity.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Developed new business opportunities with existing clients to meet sales targets.
- Qualified potential customers, ensuring alignment with business objectives.
- Optimised sales volume by managing accounts and fostering rapport.
- Maintained comprehensive customer databases for streamlined communications.
- Interacted directly with customers via telephone, electronically, or face-to-face.
Account Manager
Sab Express - Licensee of FedEx and TNT
Jeddah, Saudi Arabia
11.2016 - 02.2019
- Established and maintained strong, long-lasting customer relationships.
- Communicated effectively with high-profile clients to address needs.
- Provided support throughout all sales stages, ensuring client satisfaction.
- Resolved customer complaints and disputes to enhance service quality.
- Developed new business opportunities with existing clients to meet sales targets.
- Oversaw account management by negotiating contracts to maximise profit.
- Responded promptly to pricing inquiries, facilitating informed decision-making.
- Maintained comprehensive customer databases for accurate record-keeping.
Inside Sales
Sab Express - Licensee of FedEx and TNT
Jeddah
11.2015 - 10.2016
- Generated 200 calls weekly to engage existing and potential customers.
- Established positive, profitable client relationships through effective communication.
- Maintained regular contact with customers throughout sales and pre-delivery processes.
- Provided technical product details to clients to facilitate informed decisions.
- Developed tailored product proposals for clients based on their needs.
- Achieved all assigned KPIs consistently throughout tenure.
- Resolved post-sale customer issues to ensure satisfaction and retention.
- Updated CRM software with contract records, renewal timelines, and customer information.
Logistics Supervisor
Al Ghassan Motors
Jeddah
12.2013 - 10.2015
- Directed logistics operations, optimising transportation and warehouse activities for efficiency.
- Established policies for logistics activities to enhance operational effectiveness.
- Monitored quality, stock levels, delivery times, and transport costs to ensure compliance with targets.
- Resolved problems and complaints promptly to maintain high customer satisfaction.
- Negotiated transportation rates to achieve cost-effective solutions.
- Supervised logistics specialists, planners, and schedulers to ensure seamless operation.
- Collaborated with departments to integrate logistics with business processes effectively.
- Coordinated drivers, vehicles, loads, and journeys for streamlined order fulfilment.
Administrative Coordinator
Al Ghassan Motors
Jeddah
09.2012 - 11.2013
- Served as first point of contact for all HR queries.
- Shortlisted job applications based on skills and experience.
- Prepared and issued invitation letters and visas, supervising COC attestation documents.
- Coordinated with recruitment agencies to arrange interviews for foreign recruitment.
- Supervised visa issuing processes, including visit visas and expiry management.
- Drafted appointment letters, employee contracts, and salary certificates.
- Collaborated with HR Director to update and efficiently regulate company policies.
- Managed employee passports and maintained personal files in Kerridge ERP System.
Education
Bachelor of Commerce - Business
Osmania University
Hyderabad , India 03.2007 - 04.2010
Skills
- Interpersonal & Communication Skills
- Team Member
- Self-Motivated and Proactive
- Quick Learner
- Target Achiever
- Marketing
- Time Management
- Business Development
- Problem Solving
- Project Management
- Customer Service
Languages
English
Fluent
Arabic
Fluent
Urdu
Native
Trainings & Courses
- Sale Cheetah - Turning Great Sales Numbers !
- Email Ethics
- (DRY ICE) Awareness
- Effective Sales Training
- SMSA Ground Operations Training
- TNT DG Good Awareness Trainings
- Sales Strategy
- Import & Export Training
- Customer Service Training
- The Way We Sell
Timeline
Business Development Manager
Aymakan Logistics
11.2023 - Current
Sales Account Manager
J&T Express LLC
05.2022 - 09.2023
Account Manager
SMSA Express Co
04.2019 - 04.2022
Account Manager
Sab Express - Licensee of FedEx and TNT
11.2016 - 02.2019
Inside Sales
Sab Express - Licensee of FedEx and TNT
11.2015 - 10.2016
Logistics Supervisor
Al Ghassan Motors
12.2013 - 10.2015
Administrative Coordinator
Al Ghassan Motors
09.2012 - 11.2013
Bachelor of Commerce - Business
Osmania University
03.2007 - 04.2010