Arshad Iqbal Muhammad
Jeddah
Summary
IT professional bringing 10 years of industry experience, As Level 2 IT Support Engineer with a proven track record at Aljazirah Vehicles, enhancing network performance and end-user support through expert network configuration and exceptional interpersonal skills. Achieved significant improvements in system efficiency and user satisfaction, demonstrating analytical thinking and decisive problem-solving.
Offering more than 9 years of experience in helpdesk operations, network maintenance and mobile device support.
Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.
Versed in networks [voice/data/wireless]
Overview
17
17
years of professional experience
Work History
Network Consultant
Freelancer
Hyderabad, India
06.2018 - 04.2024
- Worked closely with customers to identify business costs and benefits of implementing computing solutions.
- Analyzed and defined network requirements, optimization and support.
- Designed and implemented networks in collaboration with project engineers.
- Maintained stable operation of multiple clients' computer networks
- Provided configuration recommendations and assistance in customer deployment
- Worked closely with customers to identify business costs and benefits of implementing computing solutions
- Completed remote repairs involving software solutions and hardware repairs
Level 2 IT Support Engineer
Aljazirah Vehicles
Riyadh & Jeddah, Saudi Arabia
05.2008 - 06.2017
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Offered assistance in implementing and developing training programs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Documented faults and bugs for referral to development staff for use in updates
- Installed, configured and maintained computer systems and network connections
IT Infrastructure Specialist
3i Solutions
Jeddah
05.2007 - 05.2008
- Maintained company servers, computers, printers, cables and other equipment.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Analyzed and defined network requirements, optimization and support.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Provided detailed information on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Acquired and maintained advanced knowledge of networking protocols.
Education
Bachelor of Science - Computer Science
IIMES
Banglore08.2003
Skills
- Testing and troubleshooting
- Network configuration
- Traffic analysis
- Network device monitoring
- Superb interpersonal skills
- Decisive
- Analytical Thinking
- Sound Judgment
- End-user support
- Remote access support
- Documentation And Reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Network Consultant
Freelancer
06.2018 - 04.2024
Level 2 IT Support Engineer
Aljazirah Vehicles
05.2008 - 06.2017
IT Infrastructure Specialist
3i Solutions
05.2007 - 05.2008
Bachelor of Science - Computer Science
IIMES