Arshma
Riyadh
Summary
Versatile and detail-oriented professional with extensive experience as an Admin Assistant, MIS Executive, and Teacher. Skilled in managing administrative tasks, analyzing performance reports, and developing educational content. Known for excellent problem-solving, customer service, and conflict resolution skills. Seeking a role in a dynamic organization that offers continuous learning and growth opportunities, where I can leverage my skills and contribute effectively both independently and as part of a team.
Overview
14
14
years of professional experience
Work History
Social Media & Finance Admin
Yanabe AlJenan
Riyadh
04.2021 - 01.2024
- Organized giveaways and contests to increase followership and engagement levels.
- Collaborated with marketing teams to develop targeted ads that were distributed through relevant networks.
- Analyzed competitor activities on social media platforms for insights into best practices.
- Created content calendars to ensure regular posts across all channels.
- Created engaging visuals for use in social posts, such as infographics, videos, GIFs.
- Responded promptly and professionally to customer inquiries via social media channels.
- Developed and executed social media campaigns to increase brand awareness and engagement.
- Generated periodic reports to detail financial performance against budget goals.
- Reconciled bank accounts on a monthly basis to ensure accuracy of records.
- Identified opportunities to improve internal processes and procedures related to accounting.
- Prepared and submitted expense reports on behalf of team members.
- Used accounting systems to improve efficiency in recordkeeping tasks.
- Processed invoices and payments in accordance with company policies and procedures.
- Managing the Bank Accounts, Paymentgateway like Paypal, Stripe.
Teaching Associate
Freelance
Lucknow
04.2014 - 03.2016
- Taught accounts and financial principles to higher secondary students, aligning with the curriculum and educational standards.
- Developed and implemented comprehensive lesson plans and instructional materials that catered to various learning styles.
- Delivered lectures on bookkeeping, financial statements, and accounting cycles.
- Assessed and evaluated student performance through exams, assignments, and class participation.
- Graded assignments and provided feedback to students on their work.
Admin Assistant
Ericsson
06.2013 - 05.2015
- Prepared project reports and maintained data using Excel.
- Assisted the manager with daily tasks, including report filing and updating MIS.
- Handled office tasks including telephone call management, document drafting, and organization of paperwork.
- Created expense reports, budgets, and maintained accurate filing systems.
- Conducted research to prepare, gather, and proof briefing materials and agendas for executive-level meetings.
- Supported team-building initiatives.
- Frequently utilized word processing, database, spreadsheet, and presentation software.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Assisted in the preparation of reports, presentations and correspondence.
Project Assistant
Times oF India Lucknow
01.2013 - 05.2013
- Maintaining data regarding the promotion and pre-booking of a product on SAP on a daily basis.
- Schedule meetings, prepare agendas, and manage documentation.
- Act as a liaison, handle correspondence, and coordinate team communication.
- Assist in developing schedules, track progress, and ensure task awareness.
- Collect and organize data, prepare reports, and assist with budget and expenses.
- Implement project standards, monitor activities, and conduct quality checks.
- Coordinate resource allocation and ensure efficient use of resources.
- Identify issues, support risk management, and provide general project assistance.
MIS Executive
ICICI prudential life insurance
08.2009 - 12.2012
- Prepared monthly performance status reports.
- Collated, analyzed, and documented quarterly and half-yearly company performance details.
- Generated, maintained, and analyzed sales, quality, and client service reports.
- Monitored the implementation of MIS processes and evaluated their effectiveness.
- Sent daily and weekly MIS reports on CAFOS productivity.
- Maintained bank reconciliation sheets and processed EOD reconciliation.
- Conducted scrutiny, profiling, and batch processing of FSP forms.
- Performed data analysis and presentation.
- Maintained and updated details of service agreements with clients.
- Efficiently handled customer queries and grievances.
- Consulted with customers to evaluate needs and determine optimal options.
- Counseled customers on service and coverage options.
- Consistently improved customer satisfaction through expert resolution of conflicts and concerns.
- Coordinated with clients for renewals and document updates.
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Analyzed workflows and established priorities for daily operations.
Education
MBA in Finance -
Sikkim Manipal University
India01.2015
Bachelor Of Commerce -
Shia P.G. College- Lucknow
01.2009
Intermediate (ISC) -
Unity College- Lucknow
01.2006
High School (ICSE) -
Unity College- lucknow
01.2004
Skills
- Insurance
- Banking
- SAP
- Social Media Marketing
- Ms Office
- Customer Service Oriented
- Conflict resolution expert
- Courteous demeanor
- Sharp-problem solver
- Energetic Work Attitude
- Teaching strategies
- Project-based learning
- Student Motivation
- Activity implementation
- Relationship Building
- Tutoring students
- Scheduling
- Workflow Optimization
- Bookkeeping
- Data Entry
- Spreadsheet Management
- Event Coordination
- Staff Management
- Filing and data archiving
Personal Information
- Passport Number: L1639646
- Date of Birth: 04/29/88
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Urdu
- Arabic
Languages
Urdu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Arabic
Beginner
A1
Affiliations
- Planned and managed school events.
- Attended workshops on project management and education
Timeline
Social Media & Finance Admin
Yanabe AlJenan
04.2021 - 01.2024
Teaching Associate
Freelance
04.2014 - 03.2016
Admin Assistant
Ericsson
06.2013 - 05.2015
Project Assistant
Times oF India Lucknow
01.2013 - 05.2013
MIS Executive
ICICI prudential life insurance
08.2009 - 12.2012
MBA in Finance -
Sikkim Manipal University
Bachelor Of Commerce -
Shia P.G. College- Lucknow
Intermediate (ISC) -
Unity College- Lucknow
High School (ICSE) -
Unity College- lucknow
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