Arthur Palomares
Riyadh
Summary
With over 27 years with extensive retail experience across department stores, flag ship stores and boutique concept. I cultivate a culture of teamwork, ensuring exceptional standards of customer care and satisfaction. Both strategic and innovative, I bring concise approach along with commercial rationale, logic and change oriented mindset to any business whilst delivering the highest business and brand standards. In my leadership, ethos fosters environment rich in trust and respect, adopt at guiding teams toward unparalleled success, deeply rooted in integrity and fairness.
Overview
32
32
years of professional experience
Work History
Debenhams Manager
Alshaya Group-KSA
10.2014 - 03.2024
- Driving sales, exceeds BP’s and KFR Cost lines
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Collaborated closely with Visual Manager’s to maintain store brand standards
- Prepares comprehensive feedback to merchandising team on product floor availability and opportunities
- Led new store openings, robust succession planning, people development, manpower planning business growth, commercial orientation and maintaining a results-focused-mindset
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Store Manager
Alshaya Group
05.2008 - 09.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Executive Secretary
Alshaya Group
03.2004 - 04.2008
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed successfully.
- Answered high volume of phone calls and email inquiries.
Executive Assistant
Alshaya Group
02.2001 - 02.2004
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Asst. Store Manager
alshaya group-KSA
11.1996 - 01.2001
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Purchasing ASSISTANT
Tri-Phil Int'l Ttrading Company-Phil
01.1992 - 01.1995
- Organized and prepare specs and quotations from suppliers
- Compiles purchasing order documents, update transaction summary reports
- Monitor warehouse receipts and notify purchasing manager on identified issues of purchase orders
- Conduct market researched, evaluate vendor offers, negotiate prices and maintained accurate records
- Assessed and recommends cost effective purchases and ensure fully stocked inventory and optimizing the procurement process for the organization.
Education
Bachelor of Science in Business Administration- Major in Management -
University of Northern Philippines-Vigan City, Philippines
Computer Tech -
Informatics Computer Institute & Training Center- Alabang City, M.M. Philippines
01.1993
Skills
- Department store & Multi brand business
- Annual financial planning, Monthly KPI management and Inventory control
- Recruitment, training, development, succession planning and team building
- Planning, directing, controlling, communicating with excellent organizational and multi-tasking abilities
- Skilled in launching and managing multiple international brands inside department stores
- Stock management and controls
- Mentoring, coaching and conflict resolution
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Foreign Address - Street
Riyadh, Saudi Arabia
Timeline
Debenhams Manager
Alshaya Group-KSA
10.2014 - 03.2024
Store Manager
Alshaya Group
05.2008 - 09.2014
Executive Secretary
Alshaya Group
03.2004 - 04.2008
Executive Assistant
Alshaya Group
02.2001 - 02.2004
Asst. Store Manager
alshaya group-KSA
11.1996 - 01.2001
Purchasing ASSISTANT
Tri-Phil Int'l Ttrading Company-Phil
01.1992 - 01.1995
Bachelor of Science in Business Administration- Major in Management -
University of Northern Philippines-Vigan City, Philippines
Computer Tech -
Informatics Computer Institute & Training Center- Alabang City, M.M. Philippines
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