Arul Natarajan
Riyadh,Saudi Arabia
Summary
IT professional with strong expertise in risk assessment, IT governance, and compliance. Proven ability to manage service level agreements and key performance indicators effectively. Experienced in change management and incident management processes, with a focus on internal and external audit management. Committed to enhancing organizational success through strategic IT solutions and continuous operational improvement.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Assistant Manager – IT Governance and Strategy Division
Arab National Bank
08.2022 - 12.2025
- Established IT Governance, risk and compliance as per SAMA IT Governance Framework at maturity level 3
- IT Risk assessment/treatment for IT Operations and updated Risk Register
- Defined/reviewed/updated monthly Key Risk Indicators (KRI) coordinating with all IT departments
- Defined/reviewed/updated monthly RCSA test cases Coordinating with all IT departments
- Prepared/Updated Service Level Agreements (SLA) between IT and Business Departments.
- Reviewed/updated ANB's IT policies and procedures
- Prepared/updated Key Performance Indicators (KPI) for senior management by coordinating with all IT departments
- Coordinated with internal/external auditors for ANB technology audits.
- Provided support to manager during ANB technology audits, ensuring accurate reports.
- Conducted team meetings periodically, promoting open communication within team.
- Coordinated with management on operational issues providing solutions for better efficiency.
Senior Security Reviewer – Quality and Compliance Unit
SNB/Samba Financial Group
09.2013 - 07.2022
- Defined/improved Local procedures and manuals under Samba Technology
- Performed review of Change Management process for Samba Policies' 100% compliance in Samba Technology
- Established 100% compliance with SAMA requirements and regulations
- Performed quarterly Risk Controls & Self Assessment (RCSA) for Samba Technology
- Established proper closure/extension of Samba Technology's MARS issues
- Prepared Key Risk Indicator (KRI) reports for senior management
- Coordinated with internal/external auditors for Samba Technology audits
- Regularly reviewed all changes done in Routers, switches network and Firewall
- Regularly reviewed if naming conventions are followed for new user accounts/share folders being created in Active Directory
Senior Application Support Engineer – Samba Command Center Unit
Samba Financial Group
11.2008 - 08.2013
- First level support for all Samba applications and also
- Incidents reporting / escalation to concerned team and follow up until issue is resolved.
- Managed over 100 service requests/tickets per day (Service tickets, Emails & calls).
- Conducted root cause analysis on recurring problems to prevent future occurrences.
- Prepared various periodic reports of incidents occurred/resolved to senior management.
Programmer Analyst – Funds and Investments Unit
Samba Financial Group
02.2007 - 10.2008
- Support for IPO applications processing for companies opting for Initial Public Offering.
- 99.5% of applications correctly validated without manual intervention.
- Increased valid rejections (not false rejects) percentage from 75% to 99%.
- Enhanced system efficiency by conducting thorough debugging processes.
- Streamlined software performance with comprehensive code review and optimisation.
Software Test Engineer
Genesis Software Services & Consultants
12.2003 - 01.2007
- Involved in software testing using WinRunner, QuickTest Professional & LoadRunner
- Achieved 98% requirements coverage, ensuring all business-critical features were tested.
- Increased automation suite coverage from 40% to 75%.
- Improved software quality by conducting rigorous testing procedures.
- Collaborated with development teams to fix issues quickly.
- Participated in design reviews, providing valuable input that increased product reliability.
- Documented test cases for reference and future use.
Education
MBA - Information Systems
Sikkim Manipal University
IndiaB.Sc. - Maths
Madras University
IndiaSkills
- IT risk assessment and treatment
- Service level agreements
- Key performance indicators
- Governance, risk, and compliance
- Change management
- Incident management
- Audit management
- Time efficiency
- Communication proficiency
- Resilience under pressure
Certification
- COBIT 2019 Foundation Training Certificate
- CGEIT Training - Master IT Governance Certificate
- CRISC Training - IT Risk Management Certificate
- ISO/IEC 27001:2022 (Udemy)
- ITIL – Certified professional
- Certified Scrum Master (CSM)
- PMP Preparatory Course Certificate
Languages
English
Fluent
Tamil
Native
Hindi
Advanced
Contact
- +966-540556372
- Email: arulmvarman@hotmail.com
Personal Demography
- Holding Transferable IQAMA (KSA Residency work permit).
- Availability: Immediate.
Clientele
- Arab National Bank (anb)
- Saudi National Bank (SNB)
- Samba Financial Group (Samba)
Timeline
Assistant Manager – IT Governance and Strategy Division
Arab National Bank
08.2022 - 12.2025
Senior Security Reviewer – Quality and Compliance Unit
SNB/Samba Financial Group
09.2013 - 07.2022
Senior Application Support Engineer – Samba Command Center Unit
Samba Financial Group
11.2008 - 08.2013
Programmer Analyst – Funds and Investments Unit
Samba Financial Group
02.2007 - 10.2008
Software Test Engineer
Genesis Software Services & Consultants
12.2003 - 01.2007
MBA - Information Systems
Sikkim Manipal University
B.Sc. - Maths
Madras University