Arwa Al-Anzi
Riyadh
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
6
6
years of professional experience
Work History
Telesales Representative
Al-Rajhi Bank
02.2024 - Current
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
Store Manager
Cenomi Centers
Riyadh
02.2019 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Diploma - Human Resources
معهد ردنا العالي للتدريب
Riyadh03.2024
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Complex Problem-solving
- Staff management
- Recruiting support
- HR services
Languages
Arabic
Bilingual or Proficient (C2)
English
Beginner (A1)
Timeline
Telesales Representative
Al-Rajhi Bank
02.2024 - Current
Store Manager
Cenomi Centers
02.2019 - 02.2023
Diploma - Human Resources
معهد ردنا العالي للتدريب