Arwa Alhaji

• Led a kingdom wide study to measure Social Return on Investment for one of the major ministries in Saudi Arabia; one of the first in size for GCC
• Updated KPIs and suggesting new ones to fit a new kingdom wide program
• Helped in identifying opportunities for improvement in operating model
• Led a team to perform impact assessment on one of the major programs in the kingdom
• Build a KPIs measurement model, setting targets based on real data results
• Organized professional development programs for ministry staff, leading to improved performance and skill sets.
• Led a research team to perform over 10k surveys successfully while leading a consultancy team to analyze data and draw conclusions
• Coached over 10 team members to acquire necessary skills and knowledge to accomplish goals of the project
• Demonstrated flexibility and adaptability when faced with changing client requirements or unforeseen obstacles.
• Managed cross-functional teams, fostering collaboration and achieving successful project outcomes.
• Provided regular updates on project progress ensuring transparency between clients, stakeholders, and internal team members throughout engagements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing technical challenges.
• Attended over 40 sessions with Subject Matters Experts; while transforming knowledge to client and team members
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for project growth
• Built strong relationships with clients, delivering exceptional service levels that exceeded their expectations
• Applied analytical skills to identify trends and make data-driven recommendations for clients

• Helped in transformation of local systems of Elixir to international standards in term of process and procedures
• Managed changes in acquisition stage and expectations of colleagues.
• Helped McKinsey to triple in size
• Managed thorough and useful reports for use in business decision-making, including compensation, satisfaction, training plans
• Partnered with senior team members to align on improvement of company standards and policies.
• Reviewed diverse organizational problems to assess concerns with workflows, communication and cost controls.
• Assisted with the development of forward-thinking and effective operational policies to address changing needs.
• Delivered inquiry-related data and insights to improve overall experience.
• Identified opportunities to improve the department, programs and proposed solutions to increase efficiencies.

• (Entertainment Authority and MoI)Worked with Entertainment Authority to study many projects, including Qiddya and Jeddah downtown
• Worked with the Authority to develop recommendations for best in market practice trends and projects
• Applied techniques to analyze requirements, system capabilities and workflows.
• Created statistical models to evaluate impact of different marketing strategies.
• Led periodic meetings with clients to check progress and assess any changes required
• Collaborated with stakeholders to gain complete understanding of project goals and objectives.
• Prepared accurate and concise reports, conveying progress, issues and solutions.
• Collaborated with stakeholders to contribute recommendations and deliver client objectives.
• Assisted in developing and implementing different workflows and communication processes.

• (MoF) Worked with the ministry to develop budget allocation priority plan
• Participated on communication plan of different government parties to MoF, including developing budget request templates
• Project management of follow up with government agencies to meet deadlines and clarify requirements
• Led meetings with client to amend strategies and templates based on facts and feedback
• Part of a team to compare budgeting plans for KSA during the past decade
• Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.
• Assisted in developing and implementing different workflows and communication processes
• Assisted in developing and implementing different workflows and communication processes.

Projects (VRO set up, communication plan, new branding, priorities for payment of contractors, Minister's office development plan, RfP development)

• Participated in set up and improvement of Vision Realization Centre
• Participated in development of RFPs for the client, including different sections (financial, technical,..etc)
• Worked in a project to improve operation of Minister's office to optimize time management
• Participated in developing communication plan with citizens
• Participated in creating new branding (including positioning, social media and logo)
• Led regular meetings with the clients to address concerns on proposed strategies and take corrective actions
• Collected, tracked and evaluated current business and market trend data.
• Researched and led investigations into various areas to drive improvements and devise new processes.
• Participated in various information analysis tasks
• Participated in developing short-term and long term plans
• Identified needs and requirements of clients
• Engaged in meetings with clients and activities of requirement assessment
• Managed working under stress and meeting short deadlines
• Documented research findings and prepared polished reports highlighting results and potential improvement strategies.

• Participated in leading workshops with different agencies to communicated the purpose of national transformation plan
• Led different communication sessions with different government agencies and ministries including; clarifying goals and path forward
• Facilitation of communication of specific strategies to each and every government agencies
• Clarified coordination required from all ministries and agencies
• Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.
• Prepared accurate and concise reports, conveying progress, issues and solutions.
• Conducted research, surveys and interviews to gain business insights.

• The graduate research program aimed to study female leadership qualities in GCC.
• Handled interviewed with senior leaders in GCC.
• Analyzed data and managed communication
• Worked on projects and researches related to organizational development and development in GCC
• Assisted in researches on different topics like leadership, marketing, financial and organizational behavioral projects
• Participated in meetings with clients to assess needs and requirements as well as collecting info
• Assisted in researches on contemporary development plans for some UAE companies
• Engaged in developing tools to implement leadership and organizational development plans
• Prepared tables, graphs, fact sheets and written reports summarizing research results.

• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Pitched to new clients by leveraging client base and targeting strategic partnerships.
• Sourced new opportunities to introduce products and services to potential customers.
• Negotiated contracts and closed agreements to maximize profits.
• Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
• Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.